Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (107) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Senior management

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

380 reviews

2.0

Jan 10, 2025

Unfortunate changes in administration

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Average salary for call center jobs

Cons

A couple of months ago they changed their administration in Mexico City from Mexican to India and as soon as that happened they started reducing bonuses, getting excuses for not paying them and reducing costs in all possible ways making it from one of the best jobs I've had in the beginning, to even the worst coffee I've ever tasted, late paychecks, etc.

5.0

Jan 9, 2025

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Firstsource pay wasn’t too great $14 was ok for me since I would be working from home and kids school wasn’t too far so I made it do what I could. I enjoyed working there but the assignment ended

Cons

14 low pay raise wasn’t too much

Firstsource Solutions Response

Thank you so much for leaving a review of your time with the organization. We are happy to hear that you enjoyed the flexibility of working remotely and the support of your management team. Although we continuously monitor our pay scales to remain competitive, we appreciate your feedback and use information like yours when evaluating our subsequent strategies. We strive to create a workplace where every Firstsourcer can thrive in all key focus areas.

1.0

Jan 7, 2025

Absolutely terrible company, avoid at all costs

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Best parts were leaving at the end of the day

Cons

Too many to list, terrible management, awful corporate chain of command, every single issue I brought up took weeks to get back to me

Viewing 64 - 66 of 380 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

DE/Customer Service Representative

Customer Service Representative

Client Service Representative

Healthcare Collections Specialist

Remote

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Firstsource Solutions reviews Firstsource Solutions Customer Service (CSR) reviews

Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Unfortunate changes in administration

Customer Service Representative

Absolutely terrible company, avoid at all costs

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Firstsource Solutions reviews FAQs

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