Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 114 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 114 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

96% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(114 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 114 company reviews on Glassdoor. This indicates that most Sr. Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

114 reviews

5.0

Aug 9, 2024

Working

Sr. associate

Recommend

CEO approval

Business Outlook

Pros

Good working experience less pressure salary on time friendly manager

Cons

Night shift is the only negative thing for me

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. It’s great to hear that you’ve had a positive working experience characterized by manageable pressure, timely salary payments, and a friendly manager. These factors are essential for employee satisfaction and contribute significantly to a healthy work environment. Clear scheduling can make it easier to plan personal time and adjust to the shift, which is important for maintaining a healthy work-life balance. While it is a business requirement, having a well-organized schedule can help manage the demands of working nights.

3.0

May 8, 2024

Less salary

Sr. associate

Recommend

CEO approval

Business Outlook

Pros

Good location to work nice ambience

Cons

Low salary, Less opportunities, Less security

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We appreciate your feedback and understand that while you found the location and ambiance to be positive aspects, there are concerns regarding salary, opportunities, and job security. We acknowledge that these factors are crucial to employee satisfaction and are continuously working to align our practices with industry standards.

1.0

Apr 3, 2024

Worst ever company

Sr. associate

Recommend

CEO approval

Business Outlook

Pros

None as such which are Pros

Cons

Every damn thing!! No night shift allowance, No food subsidies, No cleanliness in the workplace Nothing!!

Firstsource Solutions Response

1y

We appreciate your candid feedback and understand that you have concerns regarding night shift allowances, food subsidies, and cleanliness in the workplace. To better understand and address your concerns, could you please provide specific instances or detail

Viewing 79 - 81 of 114 Reviews

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