Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 114 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 114 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

96% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(114 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (114 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 114 company reviews on Glassdoor. This indicates that most Sr. Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

114 reviews

3.0

Apr 5, 2025

work culture

Senior associate

Recommend

CEO approval

Business Outlook

Pros

good shift timings team collegues

Cons

work culture leaves growth salary

Firstsource Solutions Response

1y

Thank you for your feedback! We’re glad to know you’re happy with the shift timings and your team experience. Regarding your concerns around work culture, leaves, and salary—please note that our leave policies and compensation structure align with company standards and industry benchmarks. That said, we’re always looking to enhance the employee experience and appreciate your input. Your feedback helps us grow!

4.0

Mar 8, 2025

Good to work

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Best with incentive slabs and one can make good money

Cons

If one has to increase their basic pay Shouldn’t continue for a longer period as they offer very less

Firstsource Solutions Response

1y

Thank you for your feedback! We're glad to hear that you appreciate the incentive structure and the opportunity to earn good money at Firstsource. Compensation is aligned with company standards and individual performance, and we continuously review it to remain competitive. We encourage employees to explore internal growth opportunities to enhance their career progression.

2.0

Aug 23, 2024

Na

Senior associate

Recommend

CEO approval

Business Outlook

Pros

No pros to mention at all

Cons

Faced a lot of issues at the time of joining

Firstsource Solutions Response

1y

Thank you for your feedback regarding the challenges you faced during your onboarding process. We’re sorry to hear that your initial experience was not as smooth as it should have been. We understand how important a seamless onboarding process is for setting up new employees for success .We are committed to reviewing and enhancing our onboarding procedures to better support new hires and address any issues promptly.

Viewing 76 - 78 of 114 Reviews

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