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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(261 total reviews)
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Ritesh Idnani

91% approve of CEO

85% positive business outlook

Reviews by job title

261 reviews

Reviews about "Management"

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1.0
Jul 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Decent work life balance Ok office space

Cons

Extremely low salary as per industry standards Poor management and toxic culture Self centred management Just a sincere advice: Do not join the organisation

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Firstsource Solutions Response
3y
Thanks for writing in. We are happy to know that you enjoyed the work-life balance and work environment here at Firstsource. Our leadership team believes in motivating, encouraging, and empowering Firstsourcers to accomplish their short-term and long-term goals. Also, we continue to review our wages and benefit offerings along with market comparisons to provide a well-rounded compensation and benefits package. We hope you took the opportunity to reach out to someone to try and address your concerns whilst you were with us, if not and you’d like to share your perspective, please contact our HR Leaders in confidence. Best wishes for your future career.
1.0
May 26, 2022

Poor pay

Recommend
CEO approval
Business Outlook

Pros

Benefits, work from home opportunity

Cons

Low pay, overworked, under appreciated, poor middle management.

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Firstsource Solutions Response
4y
Thank you for writing a review. We are glad that you are satisfied with the benefits and work from home facility provided. We’re a fast-paced customer service provider striving to meet the need of our customers so it’s intense at times. Our comprehensive pay and benefits package offers a number of incentives and reward schemes in addition to the base salary. Our leadership team and HR Partners are always on hand to support our people in any way they need. We’d really like to find a way to create a better experience for you – please reach out to your HR Partner to discuss your concerns, and hopefully, with a little extra help, we can build a long and happy career for you. All the very best.
1.0
May 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Great way to learn about medicare plans, procedural DX codes for health insurance, PT and DMS. Learn the process of insurance claims and how they are allocated based on patient plans etc.

Cons

No room for advancement, MICRO-MANAGEMENT

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Firstsource Solutions Response
4y
Thank you for sharing your feedback. It’s great to know that you were happy with the learning opportunities provided. Some of your comments on employee development are in stark contrast to what we work so hard to provide. Here at Firstsource, we strive to provide opportunities where all of our employees can develop themselves and lead long and happy careers. Opportunities to progress are regularly available and are awarded based on skills, abilities, and performance. Our management team takes pride in the top-quality customer service we provide to our clients. We are sorry to hear your time with us was not a positive one. We wish you all the very best in your future career.
Viewing 85 - 87 of 261 Reviews

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