Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(205 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

205 reviews

Reviews about "Career Development"

Return to all reviews

2.0

Jun 21, 2021

Eh

Claims processor

Recommend

CEO approval

Business Outlook

Pros

Training available for the job

Cons

No raise in a while

5.0

Jun 18, 2021

Huge Growth Opportunities

Associate director

Recommend

CEO approval

Business Outlook

Pros

Ability to grow with the company

Cons

None that I can find

Firstsource Solutions Response

Thanks for the great review. It is encouraging to know you recommend us as an employer. The upward mobility of employees is our key focus, and we’re constantly looking for ways to ensure employees have access to growth and development opportunities. Wishing you a fulfilling career with Firstsource.

2.0

Jun 17, 2021

Avoid, fundamentally dishonest company

Data entry clerk

Recommend

CEO approval

Business Outlook

Pros

Some team leads want to help. When everything is working, great to listen in headphones to audio books, music, etc. Workers can be left alone for the most part.

Cons

If you work to live, stay away. If you live to work and be underappreciated, go for it. Rules are made up on the spot. Instant mandatory overtime. Overtime required for months at a time, then when the crisis is over, workers are discarded. Very cliquish. Management plays favorites. Supervisors unwilling to listen to suggestions from workers who may have other training, education, and experience. HIPAA violations not reported to UHC and other customers. Building safety concerns, doors that do not latch properly (one of the HIPAA violations). Myopic leadership is so out of touch, they cannot understand why they have so many negative reviews. Received numerous false promises. Uppermost management is incompetent in leadership.

Firstsource Solutions Response

Thanks for writing in. We regret to hear that your experience with us was less than positive. We work hard to provide a supportive work environment, and your experience is definitely at odds with our values as an organization that puts our employees at the heart of what we do. We are proud that the vast majority of our employees enjoy a happy and fulfilling career with us and our leadership team continuously empowers, motivates, and supports every single employee in our company. We hope you had a chance to discuss your concerns with your HR partner or your Business leader during your tenure with us. Wishing you the best with your future endeavors.

Viewing 85 - 87 of 205 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative

Patient Advocate Specialist

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Career Development"

Eh

Huge Growth Opportunities

Avoid, fundamentally dishonest company

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

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