employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(261 total reviews)
avatar

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Reviews by job title

261 reviews

Reviews about "Management"

Return to all reviews
3.0
Apr 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay is good and there are standard benefits

Cons

Management is inconsistent. Care for employees is not that well provided

avatar
Firstsource Solutions Response
3y
Thank you for writing in, we're happy to know that you were satisfied with the compensation and benefits being offered at Firstsource. Our commitment is driven by our 'Employee First' culture and enabling Firstsourcers to perform their best matters most to us. We understand from your comments that some of your experiences did not live up to your expectations. Our leadership team work hard to provide support and guidance, and our HR Team is always on hand too. We hope you took the opportunity to reach out to someone to try and address your concerns whilst you were with us. Thank you again and best wishes for your future career.
5.0
Apr 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Great Supervisor, pay is okay, some holiday pay.

Cons

Information to provide as a CSR changes to often.

avatar
Firstsource Solutions Response
3y
Thanks for sharing your experience, and it's great to know how contented and trusted you feel at work. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it. Our teams strive for clarity and consistency in our communications with employees. How we manage and communicate is part of our company culture, and we are always striving to be better at both. Your comments are helpful for our improvement. Wishing you a fulfilling career with Firstsource.
1.0
Apr 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Company Offered Remote Work For Some Employees.

Cons

- Cannot use PTO for 1st year. - Overworked Employees. - Leadership Micromanages. - Does Not Allow Time Off For Non-Gestational Parents After Birth Of Child. - Operations Managers Verbally Abusive To Staff Members.

avatar
Firstsource Solutions Response
4y
Thank you for sharing your feedback. Our business is a fast-paced customer service environment which can sometimes feel intense, and we continuously strive to make the process better. We pride ourselves on having a strong work culture where our leadership teams provide the support and guidance needed by all of our employees. Your comments are in stark contrast to what we work so hard to provide. We provide a competitive compensation package and offer a wide range of benefits including work-life balance and paid time off for our employees. The employee benefits and time off are continually being reviewed based on market trends, and adjustments are made. We are sorry to hear your time with us was not a positive one. We wish you all the very best in your future career.
Viewing 88 - 90 of 261 Reviews

Glassdoor has 4,377 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.