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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Customer Service Agent (CSA) reviews

      4.9

      88% would recommend to a friend

      (32 total reviews)
      avatar

      Ritesh Idnani

      89% approve of CEO

      88% positive business outlook

      Ratings by demographic groups

      Customer Service Agent (CSA) employees have rated Firstsource Solutions with 4.9 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Service Agent (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated 27% above average by Customer Service Agent (CSA) professionals compared to other employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      32 reviews
      2.0
      May 17, 2020

      Absolutely soul destroying

      Csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Double time paid for overtime

      Cons

      Horrible customers who speak to you like dirt, no support from managers, very clicky staff, horrible unapproachable ops manager

      avatar
      Firstsource Solutions Response
      6y
      Thanks for writing in! We are sorry to hear that you had some negative experiences while working with us. People centricity is one of our key values and that's inclusive of providing a helpful and supportive work environment for all our employees and rewarding their performance. We encourage our employees to give us feedback in all stages of their employment with us either through HR team or our Employee Surveys, so that we can continue to improve our employee experience.
      1.0
      Jan 7, 2020

      Worst experience

      Csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked more then 6 months in this worst company, I never ever suggest to join this company it's worst company I have ever seen in my life. All senior employee in the particular process are buckets to the TLs more politics they don't no how to manage the teams , I don't no why senior people are begging to stay there for less salary, if you want to survive there you hve to keep buckets to the TLs and they don't hve any standard in there environment.. All are buckets they will you treat you like slaves

      Cons

      More politics TLs are dominating Less salary More bucket people All are fake

      4.0
      Sep 24, 2018

      fsl

      Csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      team work done here properly

      Cons

      very heard to work that place

      Viewing 7 - 9 of 32 Reviews
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      Firstsource Solutions reviewsFirstsource Solutions Customer Service Agent (CSA) reviews

      Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.