Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(205 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

205 reviews

Reviews about "Career Development"

Return to all reviews

3.0

Apr 12, 2021

Product support group

Support engineer

Recommend

CEO approval

Business Outlook

Pros

Good team, opportunity to learn

Cons

No cons, if you dont work then you will not get good hike

Firstsource Solutions Response

Thanks for your review and it is encouraging that you recommend us as an employer. It's great to know how contented and trusted you felt at work. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it. Also, we believe that continuous learning and development enables our teams to deliver better and accomplish more. We are glad to know that your positive experience is reflective of the same. As you rightly mentioned, our Performance Enhancement philosophy drives a culture of meritocracy through performance differentiation and the merit increases are linked to the KPIs achieved. Wishing you well with your future endeavours.

4.0

Apr 9, 2021

Friendly bosses and I'm actually still in contact with some of them up to now.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

- Fun and kind management + HR and Training Team - Team lunches and team huddles were something I always look forward to. - In the account I belonged to, we could take our lunch breaks anytime we want as long as it won't exceed 1h and 30m. No RTA bay in the prod floor bc they were already sending us the the metrics and reports thru email - Good atmosphere for BPO newbies

Cons

- Mandatory OT's (overtime) - Too little salary raise - Pantries dishes were a little dry, not sure now.

Firstsource Solutions Response

Thanks for sharing your experience and it's great to know how contented and trusted you felt at work. We are committed to providing an enabling work environment and excellent benefits and have a team that continually reviews the compensation and benefits to be at par with market standards. We believe that when you feel your best, you do your best! Change is constant in our business, and our teams function in a very agile manner to serve the dynamic needs of the customers and our employees. Having said that, we understand the importance of maintaining a healthy work-life balance and consciously promote the same among all Firstsourcers. Regarding career advancement, Firstsource believes in cultivating a culture of growth; 70% of our leaders are homegrown as we do have a very detailed process of outlining career paths for our employees. Wishing you well with your future endeavors.

1.0

Mar 31, 2021

Job experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get hired very quickly

Cons

The training is very unorganized and all over the place. You will get on the floor unprepared.

Viewing 91 - 93 of 205 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Patient Advocate Specialist

Healthcare Collections Specialist

United States

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Product support group

Friendly bosses and I'm actually still in contact with some of them up to now.

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