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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(205 total reviews)
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Ritesh Idnani

91% approve of CEO

85% positive business outlook

Reviews by job title

205 reviews

Reviews about "Career Development"

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1.0
Jul 30, 2020
Recommend
CEO approval
Business Outlook

Pros

There are not any pros.

Cons

Poor pay. Lackadaisical HR Dept. , "Quality" Management Department is terrible. Training is half-hazard. Overall, First Source is only good for people who are in between jobs and would like to make a quick paycheck. Oh, benefits are terrible as well.

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Firstsource Solutions Response
5y
Thank you for sharing your thoughts. We are disappointed to hear that your experience didn’t match our intent of having a great work environment. We take pride in the fact that the vast majority of our employees enjoy long and fulfilling careers with us, and that we offer a compensation and benefit package that is competitive in the industry. Our HR, quality and training departments strive hard to provide the best support possible to our customer service representatives. We also encourage employees to share feedback in all stages of their employment with us so that we can improve the employee experience. Nonetheless, we take your feedback sincerely, and will do our best to improve.
3.0
Jul 13, 2020

Constantly changing

Recommend
CEO approval
Business Outlook

Pros

Continued to allow work from home, good people

Cons

getting raises/promotions is pointlessly difficult, poor training

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Firstsource Solutions Response
5y
Thank you for taking time to share feedback! It’s great to hear that you recommend us as an employer and that you found the environment supportive. We have a robust Performance Enhancement process and ongoing performance dialogue is part of the process. Majority of the positions are filled internally through the Internal Mobility Program and we take great pride having 70% of our leaders who are home grown. Regarding training, Firstsource academy offers curated learning programs to upskill employees and covers audit team as well. We take your feedback and will continue to give our best in shaping our employees’ career paths. We encourage you to connect with your HR team in case of any further questions / concerns. Wishing you a fulfilling career with Firstsource.
3.0
May 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Great account and they have an okay reward system.

Cons

Poor management Less career growth

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Firstsource Solutions Response
6y
Thanks for writing in. It is encouraging to know that you recommend us as an employer. We are happy to hear that you enjoyed working with us. People Centricity being one of our core values, we strongly believe our employees are our greatest assets. We take great pride having 70% of our leaders who are home grown and we do have a very detailed process of outlining career progression for our employees. Our leadership team empowers, motivates and supports every single employee in our company. We will continue to give our best in shaping our employees’ career paths.
Viewing 103 - 105 of 205 Reviews

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