Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(205 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

205 reviews

Reviews about "Career Development"

Return to all reviews

1.0

Apr 30, 2020

Run Away

Patient account representative

Recommend

CEO approval

Business Outlook

Pros

Absolutely None - unless you are lazy , and like to work without any kind of solid direction.

Cons

I have read the reviews, and agree mostly. Here are some highlights - Poor management Worst Place I ever Worked Management is horrible, and communicate w/ a sarcastic tone - unprofessional. The benefits are expensive Place very unorganized Under-qualified leadership Very unprofessional environment from management down to employees Slackers paradise - and those of you assigned to follow up will be picking up the slack. Very high turnover rate Training the worst I have ever experienced....main issue is the trainer herself is lazy. They assign stuff to you and just expect that somehow you know how to do it. I don't know how this company is still in business or why the hospitals continue to contract with this company.

Firstsource Solutions Response

Thanks for taking the time to share feedback! We are sorry to hear that your experience with us has not been great. People centricity is one of our key values and that's inclusive of providing a great and helpful work environment for all our employees. We are proud that the vast majority of our employees (in all areas of business) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all the time, there will be times we fall short too. We encourage our employees to give us feedback in all stages of their employment with us (from Onboarding till they leave the company) through their Managers, through HR team and through our Employee Survey, so that we can continue to learn and improve the way we work. We wish your experience had been more positive and that you might have informed us earlier in the process so that we could have addressed your concerns proactively.

4.0

Mar 31, 2020

Excellent with People Management

Human resources manager

Recommend

CEO approval

Business Outlook

Pros

Great Leadership team Good career advancement opportunities

Cons

No cons for me to share

Firstsource Solutions Response

Thank you for taking the time to share feedback! We love receiving feedback from our employees as it allows us to make Firstsource a better place to work. We are happy to hear that you had a great experience working with us. People Centricity being one of our core values, we strongly believe our employees are our greatest assets. As you rightly mentioned, our leadership team empowers, motivates and supports every single employee in our company. We take great pride having 70% of our leaders who are home grown and we do have a very detailed process of outlining career progression for our employees. We will continue to give our best in shaping our employees’ career paths.

4.0

Jul 21, 2019

NA

Assistant operations manager

Recommend

CEO approval

Business Outlook

Pros

Growth and Learning is quite good

Cons

Salary and compensation is less compare to other process

Firstsource Solutions Response

Thanks for writing in. It is encouraging to know you recommend us as an employer.You have been a loyal employee with us for 3+ years and we value that a lot. Our people are at the core of our values and giving them a great experience is priority for us. There are certain components that go into an individuals salary which can differ from process to process hence the difference.

Viewing 106 - 108 of 205 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Systems Integration Developer

Client Service Representative

Software Developer - Production Support - II

United States

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Run Away

Excellent with People Management

NA

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