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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      84% would recommend to a friend

      (261 total reviews)
      avatar

      Ritesh Idnani

      91% approve of CEO

      85% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Career opportunities

      4.0

      Culture & values

      4.0

      Senior management

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      Ratings by demographic groups

      Reviews by job title

      261 reviews

      Reviews about "Management"

      Return to all reviews
      1.0
      Jul 30, 2020

      Disgusting Company Culture

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are not any pros.

      Cons

      Poor pay. Lackadaisical HR Dept. , "Quality" Management Department is terrible. Training is half-hazard. Overall, First Source is only good for people who are in between jobs and would like to make a quick paycheck. Oh, benefits are terrible as well.

      avatar
      Firstsource Solutions Response
      5y
      Thank you for sharing your thoughts. We are disappointed to hear that your experience didn’t match our intent of having a great work environment. We take pride in the fact that the vast majority of our employees enjoy long and fulfilling careers with us, and that we offer a compensation and benefit package that is competitive in the industry. Our HR, quality and training departments strive hard to provide the best support possible to our customer service representatives. We also encourage employees to share feedback in all stages of their employment with us so that we can improve the employee experience. Nonetheless, we take your feedback sincerely, and will do our best to improve.
      2.0
      Jul 29, 2020

      Do Not Recommend

      Insurance claim processor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits were decent. Ok time off. Easy work.

      Cons

      Hard to get time off. Pay was not great. Managers were terrible and unfair. If you were not a 'favorite' you were treated not as well.

      avatar
      Firstsource Solutions Response
      5y
      Thank you for taking the time to share your feedback. We are glad to know that you liked your work and the benefits offered. Your comment is not reflective of the supportive, inclusive and fair environment we work so hard to provide for our people, and we are concerned. Being a people-centric company, we follow ‘Open Door’ policy to listen to our employees – they can walk up to their HR Manager / Business leaders to express their concerns. Also, we encourage our employees to give us feedback in all stages of their employment with us through their HR team and Employee Surveys. We hope you took the opportunity to feed your experiences back through these channels while employed with us. However, we take your feedback sincerely and will do our best to improve.
      3.0
      Jun 29, 2020

      Unfortunate change in circumstance

      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Originally was employee focused. Advocates for helping the needy

      Cons

      During reduction in forces, no insight on the rolls of the individuals value to the customers relations or how their decisions affected all in management rolls.

      Viewing 130 - 132 of 261 Reviews
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      ReviewsFirstsource Solutions reviews

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