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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      83% would recommend to a friend

      (4,239 total reviews)
      avatar

      Ritesh Idnani

      90% approve of CEO

      84% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Culture & values

      4.0

      Career opportunities

      3.9

      Work/Life balance

      3.9

      Senior management

      3.8

      Compensation and benefits

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,239 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Apr 19, 2016

      Claims Examiner

      Claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only pro to this job anymore is the ability to work from home and save money lost from continuous, drastic pay cuts with out warning.

      Cons

      No consistency - mandatory overtime until work is low and then not enough work for an 8 hour day. Poor training and support system. Multiple, significant pay decreases with no warning.

      1.0
      Mar 8, 2016

      RUN....don't walk away.....RUN!!!!!!

      Claims examiner/customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay & schedule.......to start, If they keep you in the claims examiner position, which they won't. Its a bait and switch gig. They hire you, and half butt train you in a GREAT position. Then force you to take a lower paying position with the company. Since they work for many clients, they feel they own you and your job. You'll work where they put you, and they will pay you what they want to.

      Cons

      Lies every time they open their mouths....Seriously, Management is extremely inept. Company is owned and based out of India. The company is still run as if in New Dheli. If you work as CSR, be prepared to work mandatory OT, then be told, "We're gonna need everyone to start coming in an additional 1/2 an hour earlier. Don't clock in, because it's off the clock" Meaning mandatory OT, and mandatory unpaid OT. Yes, I have a lawyer.........

      2.0
      Sep 21, 2015

      Process over people

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      They analyzed everything and made decisions based on solid data points and trends.

      Cons

      They looked at their ermployees as a number, they failed to understand that human capital is your strongest asset. They would not invest in their people and many of the best and brightest left.

      Viewing 16 - 18 of 4,239 Reviews
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      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,350 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.