Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 279 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 279 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

92% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 133 reviews)); "Good work environment and Colleagues" ((in 125 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

92% would recommend to a friend

(279 total reviews)

Ritesh Idnani

95% approve of CEO

92% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Career opportunities

4.2

Culture & values

4.2

Senior management

4.0

Work/Life balance

4.0

Compensation and benefits

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 279 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

279 reviews

5.0

May 26, 2022

NA

Sr. csa

Recommend

CEO approval

Business Outlook

Pros

Work from home, chat process

Cons

Rotational shifts, minimum sales commission

Firstsource Solutions Response

Thank you for sharing your review. It’s great to know you were happy with the process and work-from-home facility provided. As a fast-paced, high-volume customer service provider, we have to be available when our customers need us most. Having said that, we understand the importance of maintaining a healthy work-life balance and consciously promote the same among all Firstsourcers. Our Performance enhancement philosophy drives a culture of meritocracy through performance differentiation. Hence, the incentives are linked to the targets achieved. We hope you took the opportunity to reach out to your HR partner or your Manager to try and address your concerns whilst you were with us. All the very best in your future career.

3.0

May 25, 2022

Hit and miss

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Initial training would be very good

Cons

the process demands a lot but considerably pay is less

Firstsource Solutions Response

Thank you for your review. We are happy that you appreciate the training provided. We are committed to giving Firstsourcers competitive compensation and benefits and have a team that continually reviews them to be at par with market trends. We encourage you to connect with your HR partner in case of any queries, so that can be resolved quickly. We wish you a long and fulfilling career with us.

5.0

May 6, 2022

Excellent place for freshers

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good Company And Infrastructure, Excellent Place For Freshers To Explore And Learn New Things. Good Package For Freshers. I Joined Here As Freshers And Learnt Many Things. You Can Improve Your Communication Skills With The Help Of Trainers and colleagues...Good management

Cons

Honestly i dont face any issues from my joining to still now

Firstsource Solutions Response

Thank you for sharing the feedback and your positive experience at Firstsource. We strongly believe that when you feel your best, you do your best. All the best for a long and happy career with us.

Viewing 172 - 174 of 279 Reviews

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Firstsource Solutions Sr. CSA reviews

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Hit and miss

Excellent place for freshers

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