Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(309 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

309 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Sep 16, 2020

A little Risky

Patient services representative

Recommend

CEO approval

Business Outlook

Pros

The work is enjoyable, always doing something different, get good vacation time

Cons

No chance to grow, raises are very small, they pay new employees more than you and want you to train them, Corporate office does a lot of fun things and if your not working at Corporate you cant enjoy those things. They sucker you into signing a no compete clause or you have to quit your job. Its hard to take a vacation because either the team lead is on vacation or the supervisor-you can't be off work when one of them are off. The 401 k payback is no good. They barely meet anything.

Firstsource Solutions Response

5y

Thanks for taking the time to share your feedback. We are delighted to know that you enjoy your work and the amount of paid time off you receive. Employee-centricity is one of our core values - we ensure that our employees are provided with the competitive compensation-benefits package and fair growth opportunities. Also, we do provide an employee match of 401K for all our full-time employees. Our dedicated team in HR conducts regular external benchmarking studies to ensure that our compensation and benefits package is on par with industry standards. We encourage you to connect with your local HR partner to discuss any additional concerns that you feel need to be addressed. As we have increased the number of employees working from home, we are exploring more options to conduct fun activities online and enhanced virtual engagement for all our employees. We take your feedback sincerely and hope that you will have more participation options in the near future. Wishing you a fulfilling career with Firstsource!

1.0

Jul 30, 2020

Disgusting Company Culture

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are not any pros.

Cons

Poor pay. Lackadaisical HR Dept. , "Quality" Management Department is terrible. Training is half-hazard. Overall, First Source is only good for people who are in between jobs and would like to make a quick paycheck. Oh, benefits are terrible as well.

Firstsource Solutions Response

5y

Thank you for sharing your thoughts. We are disappointed to hear that your experience didn’t match our intent of having a great work environment. We take pride in the fact that the vast majority of our employees enjoy long and fulfilling careers with us, and that we offer a compensation and benefit package that is competitive in the industry. Our HR, quality and training departments strive hard to provide the best support possible to our customer service representatives. We also encourage employees to share feedback in all stages of their employment with us so that we can improve the employee experience. Nonetheless, we take your feedback sincerely, and will do our best to improve.

2.0

Jul 29, 2020

Do Not Recommend

Insurance claim processor

Recommend

CEO approval

Business Outlook

Pros

Benefits were decent. Ok time off. Easy work.

Cons

Hard to get time off. Pay was not great. Managers were terrible and unfair. If you were not a 'favorite' you were treated not as well.

Firstsource Solutions Response

5y

Thank you for taking the time to share your feedback. We are glad to know that you liked your work and the benefits offered. Your comment is not reflective of the supportive, inclusive and fair environment we work so hard to provide for our people, and we are concerned. Being a people-centric company, we follow ‘Open Door’ policy to listen to our employees – they can walk up to their HR Manager / Business leaders to express their concerns. Also, we encourage our employees to give us feedback in all stages of their employment with us through their HR team and Employee Surveys. We hope you took the opportunity to feed your experiences back through these channels while employed with us. However, we take your feedback sincerely and will do our best to improve.

Viewing 172 - 174 of 309 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative