Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 279 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 279 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

91% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 98 reviews)); "Can work from home if quality is good." ((in 95 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 163 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 74 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 42 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

91% would recommend to a friend

(279 total reviews)

Ritesh Idnani

94% approve of CEO

92% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Career opportunities

4.2

Culture & values

4.2

Senior management

4.0

Work/Life balance

4.0

Compensation and benefits

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 279 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

279 reviews

5.0

May 5, 2022

It was really great working there

Customer service associate (csa)

Recommend

CEO approval

Business Outlook

Pros

Amazing work place and good incentive with some goodies every month. Also we have all kinda facilities like ESI, PF and good ambiance.

Cons

Shift timing as it was UK shift…

Firstsource Solutions Response

Thank you for taking the time to share your review. We are delighted to know that you are happy with the benefits provided and our rewards and recognition program. We’re a fast-paced customer service provider who is committed to being there when our customers need our support. So, the shifts and work timings of employees are aligned to suit the team’s or client’s requirements – these are planned and communicated to employees well in advance. Firstsource believes in cultivating a culture of growth; many of our leaders are homegrown as we have a very detailed process of outlining career paths for our employees. However, we are taking your feedback and will address the areas we missed in delivering a great experience to you. We wish you well with your future career.

5.0

May 5, 2022

Yah! It is a great place to have a good work. Here are so many people work together with happily.

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

* It is having a peaceful environment to work * Growth and success are only based on our skills * Colleagues and supervisors are always support and encourage others * Firstsource giving a feel like home and co-workers behaves like our home members * In one word Firstsource is a good path to us to reach our GOALS

Cons

* Here are there is no downside for this Company...

Firstsource Solutions Response

Thanks for sharing your positive experience and it's great to know how contented and trusted you feel at work. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it. Wishing you a long and fulfilling career with Firstsource.

3.0

Apr 27, 2022

gOODd

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Human resource and nice team leads

Cons

very hectic works for freshers

Firstsource Solutions Response

Thanks for sharing your thoughts. Change is constant in our business, and our teams function in a very agile manner to serve the dynamic needs of the customers and our employees. Having said that, we understand the importance of maintaining a healthy work-life balance and consciously promote the same among all Firstsourcers. We are taking your feedback and will address the areas we missed in delivering a great experience to you.

Viewing 175 - 177 of 279 Reviews

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Customer Service Representative

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Patient Advocate Specialist

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It was really great working there

Yah! It is a great place to have a good work. Here are so many people work together with happily.

gOODd

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