Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(309 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

309 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Oct 21, 2020

Collection

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

Starting pay is the only good thing

Cons

Managers suck . Favoritism at its best

Firstsource Solutions Response

5y

Thank you for taking the time to share your feedback. We are glad to know that you liked the compensation package that was presented. Your comment is not reflective of the supportive, inclusive, and fair environment we work so hard to provide for our people, and we are concerned. Being a people-centric company, we follow the ‘Open Door’ policy to listen to our employees – they can walk up to their HR Manager / Business leaders to express their concerns. Also, we encourage our employees to give us feedback in all stages of their employment with us through their HR team and Employee Surveys. Since you are a current team member at Firstsource, we would urge you to meet your HR partner to discuss your concerns in detail. Wishing you a fulfilling career with Firstsource!

1.0

Oct 15, 2020

Avoid if possible.

Claims analyst

Recommend

CEO approval

Business Outlook

Pros

Benefits are decent, with reasonable premiums.

Cons

Analysts/adjusters are paid at industrial piecework per claim "matrix" rate. Difficult to survive with any level of quality.

Firstsource Solutions Response

5y

Thank you for taking the time to share your feedback. We are happy to know that you appreciate the benefits package. Employee-centricity is one of our core values - we ensure that our employees are provided with the competitive compensation-benefits package and fair growth opportunities. Our dedicated team in HR conducts regular external benchmarking studies to ensure that our compensation and benefits package is on par with industry standards. We encourage our employees to share feedback so that we can create a more positive experience for them. We hope you took the opportunity to feed your experiences back through the multiple channels while employed with us. Nonetheless, We take your feedback sincerely and wish you the very best for your future endeavors.

4.0

Oct 12, 2020

Good work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing much to say about company

Cons

Less salary but normal work environment

Firstsource Solutions Response

5y

Thank you for sharing your feedback. We are happy to know that you enjoyed the work environment while at Firstsource. The compensation and benefits that we offer are competitive and on par with the industry standards – our HR team ensures this through regular external benchmarking studies. Wishing you the best with your future endeavours.

Viewing 169 - 171 of 309 Reviews

Jobs at Firstsource Solutions

Healthcare Data Entry Specialist

MailRoom- Driver- Salt lake City Office

Sr. Legal Support Specialist