Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 278 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

91% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 135 reviews)); "good work environment and supportive" ((in 118 reviews)); "Good work culture and learning" ((in 101 reviews)); "work life balance is good" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 165 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

91% would recommend to a friend

(278 total reviews)

Ritesh Idnani

94% approve of CEO

92% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Career opportunities

4.2

Culture & values

4.2

Senior management

4.0

Work/Life balance

4.0

Compensation and benefits

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

278 reviews

5.0

Nov 13, 2021

Nice

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Nice team Supportive HR Fun to work Nice HR Great company

Cons

No cons because first source is great company None... No cons because first source is good company None none No cons because first source is nice company

Firstsource Solutions Response

Thanks for the positive review. This is an exciting time at Firstsource, and our leadership team believes in motivating, encouraging, and empowering Firstsourcers. It is encouraging to know you recommend us as an employer. We're happy to hear that you appreciate the culture at Firstsource. Providing a positive work culture to our employees is one of our key focus areas and we are always striving to make it better.

5.0

Nov 12, 2021

It was a amazing time there , got to know alot abt the company.

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good working environment to work with .

Cons

As a fresher it would be difficult to handle things at first ,But would try to do our best

Firstsource Solutions Response

Thanks for writing in. It is encouraging to know you recommend us as an employer. The leadership team is strongly focused on supporting employee goals for an enriching career at Firstsource. We are committed to each Firstsourcer having a clear understanding of their role within their immediate team, business area and the broader organization. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it.

4.0

Nov 12, 2021

My first job with first source

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

The working environment is good

Cons

Nothing to mention in corn

Firstsource Solutions Response

Thanks for sharing your experience and it's great to know how contented and trusted you feel at work. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it.

Viewing 193 - 195 of 278 Reviews

Jobs at Firstsource Solutions

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

Ratings by category

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Reviews by job title

Nice

It was a amazing time there , got to know alot abt the company.

My first job with first source

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