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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      84% would recommend to a friend

      (261 total reviews)
      avatar

      Ritesh Idnani

      91% approve of CEO

      85% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Career opportunities

      4.0

      Culture & values

      4.0

      Senior management

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      Ratings by demographic groups

      Reviews by job title

      261 reviews

      Reviews about "Management"

      Return to all reviews
      1.0
      Jan 6, 2017

      Agent

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pays well for sales. Made but fixed pay is sad But everything else is screwed up I like my job its nice as in the work

      Cons

      They expect to the agents to submit investment proofs in 1 hour of intimation, HR has no sense to understand what the ground staff is feeling. They say that the intimation on proof submission was shared to the TL & today is the final day for submission orelse 60% salary will go as tax for 3 months No appraisal process followed after being a top performaner, M on the same package for 2 yrs now HR & manager &TL are all plotting against the agent. They all gang up against us as if we are criminals Hr never meets the agents after induction they just dance to the TL AND managers tune Agent work at the mercy of TL as they can fire u anytime. They take advantage of your need for money and treat like scrap as per their requirements to achieve targets. No work life balance because of the split shift from so many months now

      avatar
      Firstsource Solutions Response
      9y
      We are sorry to hear about your unfortunate experience during your time at Firstsource. Our employees are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member of our team. We take all feedback into consideration in order to make Firstsource a great place to work for all of our current and future employees. . If you have anything we can do to help remedy your experience, please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you
      5.0
      Dec 14, 2016

      Good company to work for

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      They always pay you on time. Good team management. Training given when needed. Targets are easy to achieve. Friendly work environment (work from home)

      Cons

      Sometimes, overtime hours don't get calculated accurately. When work is high, gets quite stressful.

      avatar
      Firstsource Solutions Response
      9y
      Thank you for taking the time to leave us your review. Your feedback helps us to make Firstsource a better place to work. We are happy to hear that you have experienced the multiple positive attributes that our company has to offer and would like to wish you all the best in your future endeavours
      1.0
      Nov 14, 2016

      Data Entry specialist

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Love my co workers and

      Cons

      Had the Worse supervisor ever

      avatar
      Firstsource Solutions Response
      9y
      Thanks for taking the time to leave us your review. We are sorry to hear about your unfortunate experience. Please feel free to get in contact with us to give us your feedback in more detail and give us the chance to change your perception.
      Viewing 193 - 195 of 261 Reviews
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