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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(205 total reviews)
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Ritesh Idnani

91% approve of CEO

85% positive business outlook

Reviews by job title

205 reviews

Reviews about "Career Development"

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1.0
Jul 20, 2024

Toxic Culture

Recommend
CEO approval
Business Outlook

Pros

Work from home. Flexible schedule.

Cons

Culture. Insurance benefits. Work/life balance. Advancement opportunities. Bonus structure.

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Firstsource Solutions Response
1y
Thank you for your feedback and for highlighting the positives, such as work-from-home flexibility, we’ve made significant improvements to enhance our workplace culture, fostering a more inclusive and supportive environment where employees feel valued. We’ve also updated our insurance benefits to offer more comprehensive coverage, ensuring that our team members and their families have access to the care they need. In terms of work/life balance, we’ve introduced flexible scheduling and work-from-home options to provide greater flexibility and support for our employees' personal and professional lives. We’re also proud to have expanded our advancement opportunities, with more training programs and clear pathways for career growth. Our bonus structure has been revised to better reflect performance and reward the hard work and dedication of our team members.
1.0
Jul 13, 2024
Recommend
CEO approval
Business Outlook

Pros

There are No pros at all

Cons

Grossly underpaid. Cannot keep employees therefore we were always understaffed and back to back. More than 50% of my training class was gone before our 60 day mark..The benefits are beyond awful. HR is practically useless. She sits in her office all day and when you actually need help, she was ZERO help. Micromanagers that sit and do absolutely nothing. Just the worst place I’ve ever worked

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Firstsource Solutions Response
1y
Thank you for sharing feedback regarding the organization. We apologies that your experience did not meet your satisfaction but work diligently to ensure a fair, transparent, and collaborative work environment for all employees. As we review responses when evaluating steps around the trajectory of our organization, we appreciate your contribution to our knowledge scope.
4.0
Jul 1, 2024

.

Recommend
CEO approval
Business Outlook

Pros

Good training. Good management and support

Cons

Cab allotments are pretty bad. Smoking zone is far.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are pleased to hear that you found the training to be good and that management and support were effective. We strive to provide comprehensive training programs and supportive leadership to ensure our employees have the resources they need to succeed. Smoking areas at a distance to minimize the impact of smoke on non-smoking employees and to comply with health and safety regulations. While this arrangement can be inconvenient, it's typically intended to ensure that all employees work in a comfortable and smoke-free environment."
Viewing 19 - 21 of 205 Reviews

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