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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(260 total reviews)
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Ritesh Idnani

91% approve of CEO

85% positive business outlook

Reviews by job title

260 reviews

Reviews about "Management"

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2.0
Jan 6, 2025

Think twice.

Recommend
CEO approval
Business Outlook

Pros

Work from home capability, can be flexible with enough notice.

Cons

Starts and ends with management. 1 supervisor was good. The managers are awful, enjoy bullying people. Long hours, constant system issues that they demand you clock out until they fix it then still expect 8 full working hours for their own system issues. Pay is LOW. They lied and said it was hourly, then after training they tell you about matrix pay. Paid holidays mean nothing if they overload OT on to "make up" for time missed.

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Firstsource Solutions Response
1y
Thank you very much for leaving us a review and sharing your feelings around your job line, benefits, and compensation. We are committed to consistently reviewing all aspects of our working models to ensure all Firstources have the opportunity to grow and succeed. By analyzing the current market to ensure our pay and benefit rates are competitive and encouraging conversations between our Firstourcers and their management / HR teams to address any concerns around the culture, we hope to continue advancing in a positive direction. Experiences like yours give us insight into areas in which we can focus these efforts. We appreciate your feedback.
2.0
Jan 6, 2025
Recommend
CEO approval
Business Outlook

Pros

The initial training was fine.

Cons

Management doesn't respond. Once on site the training moved again and again. I only had one positive experience of all 3 locations. I only had 3 days of in office with a trainer and was told it going be cut and moved onto my hospital location at the time. I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate. People taking 40m breaks, etc. There was no structure. I had no access to emails or systems for 2 weeks. I wasn't paid for my last day as well as they controlled my timesheet.

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Firstsource Solutions Response
1y
Thank you for your valuable feedback. We are sorry to hear of your experience and take comments like yours seriously when reviewing our core structures. As an organization, we are committed to fostering an environment where every FirstSource can thrive. With curated training and work structures, a dedicated HR team, and policies put in place for seamless work management, we pride ourselves in being advanced in our operations. Although this does not sound like your experience, we hope that these concerns were brought to your HRBP to be addressed and properly handled. Thank you for the hard work and effort you put in during your time as a Firstsourcer. We appreciate your review and wish you the best in your future endeavors.
3.0
Dec 29, 2024
Recommend
CEO approval
Business Outlook

Pros

awesome management coworkers were great training was good

Cons

doesn't care to work with people who have extremely complicated lives.

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Firstsource Solutions Response
1y
Thanks so much for leaving a review. We're so happy to know that the team and position you were in were outstanding. We understand the challenges that can come with collaborating with multiple personalities in the workplace but are glad that more often than not, you were satisfied with our Firstsource culture. Thank you for your feedback regarding our point systems, we are dedicated to maintaining a strong work improvement structure and appreciate feedback like yours when reevaluating tactics. All the best!
Viewing 22 - 24 of 260 Reviews

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