Is Firstsource Solutions a good company to work for as a Customer Service Representative/Claims Examiner?

Customer Service Representative/Claims Examiner professionals working at Firstsource Solutions have rated their employer with 2.3 out of 5 stars in 59 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative/Claims Examiner Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Claims Examiner interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative/Claims Examiner employees well?

Customer Service Representative/Claims Examiner professionals rate their compensation and benefits at Firstsource Solutions with 2.0 out of 5 stars based on 59 anonymously submitted employee reviews. This is 62.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/Claims Examiner salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and learning" ((in 100 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 85 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative/Claims Examiner reviews

2.3

8% would recommend to a friend

(59 total reviews)

Ritesh Idnani

30% approve of CEO

28% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.4

Culture & values

2.2

Work/Life balance

2.1

Career opportunities

2.0

Compensation and benefits

1.9

Senior management

Customer Service Representative/Claims Examiner employees have rated Firstsource Solutions with 2.3 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Customer Service Representative/Claims Examiner professionals have an average working experience there. Firstsource Solutions is rated 40% below average by Customer Service Representative/Claims Examiner professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

59 reviews

3.0

May 5, 2022

It's okay but seriously underpaid

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, training has improved, fully work from home.

Cons

There is no base pay. You get paid by the piece. Piece rates are often not reflective of the work actually needing to be done. They sell it like you can make as much money as you work for but it's not possible to get the work done correctly and make even $15 dollars an hour. This wasn't as much of a problem when they also allowed you to filter for the easier claims to balance it out. Now that's not allowed but the piece rate has not been increased. Often process changes just increase your work load but raises don't really exist because you're just paid by the same piece rate as the brand new guy. Technically there's an hourly rate that's used for training. If there are system issues you pay for it by not being paid. Tons of overtime is expected and essentially required if you want to pay your bills.

Firstsource Solutions Response

Thank you for writing in. We are pleased to know that you are happy with the flexibility and training provided. We are committed to giving Firstsourcers competitive compensation and benefits and have a team that continually reviews them to be at par with market standards. Some employees, work on a pay-matrix scale where they are paid per claim that they process. Our matrix employees typically earn above-average hourly compensation in comparison to roles that pay on a strictly hourly basis. The matrix is enhanced with higher production, quality, and meeting financial goals for each work process. We encourage you to connect with your HR partner so that your queries can be addressed quickly. We wish you a fulfilling career with Firstsource.

5.0

Mar 9, 2022

Good home work balance

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Good home work life balance.

Cons

Matrix pay. Inconsistent wages because of this.

4.0

Feb 28, 2022

Great job

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Lots of overtime and bonuses Lots of personal time off

Cons

Pay is per claim rather than hourly

Firstsource Solutions Response

Thank you for your feedback. We are glad to know that you are satisfied with the overtime and bonus pay. We believe in equally prioritizing the demands of one's career and the demands of one's personal life such that Firstsourcers enjoy a good work-life balance – happy to hear that you are getting sufficient personal time-off. We are committed to giving Firstsourcers competitive compensation and benefits and have a team that continually reviews them to be at par with market standards. Some employees, work on a pay matrix scale where they are paid per claim that they process. Our matrix employees typically earn above average hourly compensation in comparison to roles that pay on a strictly hourly basis. The matrix is enhanced with higher production, quality, and meeting financial goals for each work process. If you have any thoughts on how we can improve, please write to your HR Manager. We wish you a successful career with Firstsource!

Viewing 25 - 27 of 59 Reviews

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It's okay but seriously underpaid

Good home work balance

Great job

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