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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative CSR reviews

4.5

85% would recommend to a friend

(54 total reviews)
avatar

Ritesh Idnani

86% approve of CEO

88% positive business outlook

Customer Service Representative (CSR) employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 54 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

54 reviews
4.0
Apr 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home opportunity. Think before you go there.

Cons

Bad office premises Bad choice of team leader Dirty washrooms and no way to walk No chairs for the amount of employees hired.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. While we offer a work-from-home opportunity to provide flexibility, we understand that it’s important to carefully consider the overall work environment and company culture before making a decision. We are continuously working on improving various aspects of the employee experience and appreciate your feedback..
5.0
Apr 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Good work atmosphere and people centric

Cons

Less pay Apart from that no cons!

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are pleased to hear that you find the work atmosphere positive and people-centric. Creating a supportive and engaging work environment is a key priority for us.
2.0
Mar 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Office space Diversity Office location Staff Teamwork

Cons

Flexibility Disorganised management Supportive Unsociable hours Development opportunities

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We recognize the importance of office space, diversity, office location, staff, and teamwork in creating a positive work environment. We strive to provide a well-organized and inclusive office space that supports collaboration and reflects our commitment to diversity. Our office locations are chosen to be accessible and convenient, and we are dedicated to ensuring that our staff members are supportive and work well together. We understand that flexibility, organized management, support, and development opportunities are crucial for a positive work experience. While we strive to provide a supportive environment and meaningful learning opportunities, we also recognize that disorganized management and unsociable hours can impact job satisfaction. To address these concerns, we have established clear processes to ensure smooth operations and to meet client requirements
Viewing 25 - 27 of 54 Reviews

Glassdoor has 4,347 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.