Is Firstsource Solutions a good company to work for as a Senior CSR?

Senior CSR professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 60 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior CSR Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior CSR interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior CSR employees well?

Senior CSR professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 60 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Senior CSR salaries at Firstsource Solutions.

How happy are Senior CSR professionals working at Firstsource Solutions?

85% of Senior CSR employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 10% in the past 12 months. Senior CSR professionals have also rated Firstsource Solutions with a 3.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

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Firstsource Solutions

Firstsource Solutions Senior CSR reviews

4.0

85% would recommend to a friend

(60 total reviews)

Ritesh Idnani

98% approve of CEO

85% positive business outlook

Ratings by category

4.2

Career opportunities

4.0

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.8

Senior management

3.8

Compensation and benefits

Senior CSR employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Senior CSR professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior CSR professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

60 reviews

5.0

Nov 24, 2017

excellent

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

very good job there is no boundation

Cons

personal leave issues

4.0

Sep 7, 2017

salary

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

whatever it be..bank strike or holiday..you will get your salary on 01st of every month.

Cons

every day they will implement new updates in process but no updates in salary per year

3.0

Jan 6, 2017

Senior customer service agent

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work environment is the best. All senior level team are Very friendly

Cons

Very bad pay And ones an agent leaves the company then they are treated like trash

Firstsource Solutions Response

Thank you for taking the time to leave us your review. We are so happy to hear you are enjoying your time working with our company and appreciate all of the feedback we receive. We would like to thank you for all of your hard work.

Viewing 52 - 54 of 60 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Account Representative

Account Representative

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Firstsource Solutions Senior CSR reviews

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excellent

salary

Senior customer service agent

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