Is Firstsource Solutions a good company to work for as a Senior CSR?

Senior CSR professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 60 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior CSR Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior CSR interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior CSR employees well?

Senior CSR professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 60 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Senior CSR salaries at Firstsource Solutions.

How happy are Senior CSR professionals working at Firstsource Solutions?

85% of Senior CSR employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 10% in the past 12 months. Senior CSR professionals have also rated Firstsource Solutions with a 3.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 133 reviews)); "Good work environment and Colleagues" ((in 125 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

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Firstsource Solutions

Firstsource Solutions Senior CSR reviews

4.0

85% would recommend to a friend

(60 total reviews)

Ritesh Idnani

98% approve of CEO

85% positive business outlook

Ratings by category

4.2

Career opportunities

4.0

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.8

Senior management

3.8

Compensation and benefits

Senior CSR employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Senior CSR professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior CSR professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

60 reviews

1.0

Oct 29, 2016

Great

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Never delay in Salary. Great management.

Cons

Very hard to get leaves

Firstsource Solutions Response

Thank you for taking the time to leave us your review. Please feel free to get in contact and provide us with more information so we can try to remedy your experience.

4.0

Mar 18, 2016

Firstsource. One of the best and valued amongst the organisation.

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

I lik€ Firstsource, holds higher value amongst the organisations.

Cons

Have nothing to say, because everybody knows well about this organisation.

2.0

Mar 28, 2015

employee manipulation

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

good only for fresher graduates or 12th pass who r looking to earn pocket money

Cons

management not good, policies of the company are not employee friendly, will deduct all ur NSA if u take two leaves, very confusing policy briefing

Viewing 55 - 57 of 60 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Account Representative

Account Representative

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Firstsource Solutions

Firstsource Solutions Senior CSR reviews

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Great

Firstsource. One of the best and valued amongst the organisation.

employee manipulation

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