Is Firstsource Solutions a good company to work for as a Senior CSR?

Senior CSR professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 60 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior CSR Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior CSR interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior CSR employees well?

Senior CSR professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 60 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Senior CSR salaries at Firstsource Solutions.

How happy are Senior CSR professionals working at Firstsource Solutions?

85% of Senior CSR employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Senior CSR professionals have also rated Firstsource Solutions with a 3.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 133 reviews)); "Good work environment and Colleagues" ((in 125 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

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Firstsource Solutions

Firstsource Solutions Senior CSR reviews

4.0

85% would recommend to a friend

(60 total reviews)

Ritesh Idnani

98% approve of CEO

85% positive business outlook

Ratings by category

4.2

Career opportunities

4.0

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.8

Senior management

3.8

Compensation and benefits

Senior CSR employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Senior CSR professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior CSR professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

60 reviews

5.0

Sep 29, 2025

Excellent Work Environment

Sr. customer service representative

Recommend

CEO approval

Business Outlook

Pros

People centric and an excellent place to work

Cons

There is Nothing in particular

Firstsource Solutions Response

9mo

Thank you for your feedback. We’re glad to hear that you find the organization people-centric and an excellent place to work. We appreciate your recognition and will continue our efforts to maintain a positive and supportive work environment.

5.0

Jul 25, 2025

About my company

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Job security is a top notch factor. Incentives & salary are pretty impressive . Internal job postings are good for career growth

Cons

Doesn't have any real concerns

Firstsource Solutions Response

11mo

Thank you for sharing your feedback! It’s great to know that you value the strong job security, competitive incentives, and salary structure, along with the opportunities provided through internal job postings for career growth. We appreciate your positive review and are glad to hear there are no major concerns from your end.

4.0

Jul 24, 2025

Good company for freshers who wants to work in customer support

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Office infrastructure, neatness, clean and good office Decorum.

Cons

no two way cab facility or free food from canteen

Firstsource Solutions Response

11mo

Thank you for sharing your feedback. It’s great to hear that you appreciate the office infrastructure, cleanliness, and overall decorum, as these are key aspects of creating a positive work environment. Your concern about the lack of a two-way cab facility or free food from the canteen, these are managed as per business requirements. We encourage you to have an open conversation with your HR or manager to discuss your concerns further.

Viewing 10 - 12 of 60 Reviews

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Firstsource Solutions

Firstsource Solutions Senior CSR reviews

Ratings by category

Ratings by demographic groups

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Excellent Work Environment

About my company

Good company for freshers who wants to work in customer support

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