Is Firstsource Solutions a good company to work for as a Senior CSR?

Senior CSR professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 60 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior CSR Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior CSR interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior CSR employees well?

Senior CSR professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 60 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Senior CSR salaries at Firstsource Solutions.

How happy are Senior CSR professionals working at Firstsource Solutions?

85% of Senior CSR employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Senior CSR professionals have also rated Firstsource Solutions with a 3.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 133 reviews)); "Good work environment and Colleagues" ((in 125 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

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Firstsource Solutions

Firstsource Solutions Senior CSR reviews

4.0

85% would recommend to a friend

(60 total reviews)

Ritesh Idnani

98% approve of CEO

85% positive business outlook

Ratings by category

4.2

Career opportunities

4.0

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.8

Senior management

3.8

Compensation and benefits

Senior CSR employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Senior CSR professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior CSR professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

60 reviews

5.0

Jul 10, 2025

Supportive work environment with growth

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

The manager and team here are incredibly supportive, always willing to help and guide whenever needed. The positive environment makes it easier to handle daily challenges. The HR team is a real game changer they are approachable, proactive, and truly care about employee well-being, which sets this company apart from others.

Cons

If you complete your work on time and meet expectations, there are practically no cons to worry about. However, if deadlines are missed or tasks are left incomplete, then challenges and consequences come into play.

1.0

May 19, 2025

Managment of comcast is worst

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Job security is there they will never remove you insted transfer

Cons

Fake promises done we were working in the chat department which got rammed down so they ask to work for same process in voice condition was that we will get 10k extra insentive as we were transfree from chat to voice and was said after 3 month we will have hr discussion and will give the same on paper as per performance but after 3 months they didnt give us any thing onpaper and told we are over staff so we will decrease that extra incentive from 10k to 5k and you will get onpaper salary in july ssly managment is fukcd up they dont have any humanity

Firstsource Solutions Response

Thank you for your honest feedback. We understand your concerns regarding the incentive changes after the transition from chat to voice and the lack of clear communication about the adjustments. We sincerely apologize for any confusion or frustration caused by this situation. We encourage you to have an open discussion with HR or your management team so that your concerns can be addressed directly and any misunderstandings clarified.

5.0

May 12, 2025

Nice

Sr. customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very Good incentives and support

Cons

Sky Chat process got closed down

Firstsource Solutions Response

Thank you for your feedback! We’re happy to know you found the incentives and support very good. Regarding the Sky Chat process closure, we understand that changes like this can be challenging, and we appreciate your flexibility and adaptability during transitions.

Viewing 13 - 15 of 60 Reviews

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Supportive work environment with growth

Managment of comcast is worst

Nice

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