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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Senior Customer Service Associate reviews

      4.4

      98% would recommend to a friend

      (57 total reviews)
      avatar

      Ritesh Idnani

      100% approve of CEO

      99% positive business outlook

      Ratings by category

      4.3

      Senior management

      4.2

      Diversity & inclusion

      4.2

      Career opportunities

      4.1

      Culture & values

      4.0

      Work/Life balance

      3.8

      Compensation and benefits

      Senior Customer Service Associate employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 57 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      57 reviews
      1.0
      Nov 7, 2021

      Associate

      Senior customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best salaries incentives, work environment

      Cons

      Worst team leaders, trainers and superiority

      avatar
      Firstsource Solutions Response
      4y
      Thanks for writing in. We are happy to hear that you appreciate the culture & work environment at Firstsource. The upward mobility of employees is one of our key focus areas, and we’re constantly looking for ways to ensure you have access to growth and development opportunities. Also glad to know you've enjoyed the exciting benefits & perks that Firstsource has to offer. We believe that our teams deserve the best as they contribute and add value to the company in all aspects. Each job role has a set of responsibilities and expectations, which are clearly explained at various stages. Our endeavor is to support all our employees in the best manner. We are taking your feedback and will address the areas we missed in delivering a great experience to you.
      3.0
      May 13, 2021

      It was a good experience,

      Senior customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good salary,overtime pay,performance insentive, 2 week offs

      Cons

      Sometimes you feel work pressure,coz of long shift timing and over time.

      avatar
      Firstsource Solutions Response
      5y
      Thanks for your review. It’s encouraging to know you recommend us as an employer. We're happy that you were satisfied with the compensation and benefits offered at Firstsource. Our commitment is driven by our 'Employee First' culture and enabling Firstsourcers to perform their best matters most to us. We understand that some days are great and everyone is happy, and other days can be difficult and complex. Change is constant in our business, and our teams function in a very agile manner to serve the dynamic needs of the customers and our employees. Having said that, we understand the importance of maintaining a healthy work-life balance and consciously promote the same among all Firstsourcers. Wishing you the best with your future endeavours.
      Viewing 37 - 39 of 57 Reviews
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      Firstsource Solutions reviewsFirstsource Solutions Senior Customer Service Associate reviews

      Glassdoor has 4,375 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.