Firstsource Solutions Senior Customer Service reviews

Thank you for your honest feedback. We understand your concerns regarding the incentive changes after the transition from chat to voice and the lack of clear communication about the adjustments. We sincerely apologize for any confusion or frustration caused by this situation. We encourage you to have an open discussion with HR or your management team so that your concerns can be addressed directly and any misunderstandings clarified.

Thank you for your feedback. We're pleased to hear that you appreciate the laid-back atmosphere, and the guidance provided—we continuously work to cultivate a collaborative environment where all employees can feel supported and valued. We hear your concerns regarding how management addresses behavioral issues. Accountability is important and so is ensuring fair and transparent processes. This is why we actively implement performance improvement plans and corrective action procedures for employees to address concerns constructively and proactively. Although we cannot disclose details of each case outside of the affected employees, we appreciate any concerns surrounding this process as they are valuable when evaluating our working models. We appreciate your contribution and encourage you to connect with your supervisor or HR if you have suggestions for improvement. Thank you again for taking the time to leave us your review.