Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 133 reviews)); "Good work environment and Colleagues" ((in 125 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews about "pay"

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

568 reviews

3.0

May 11, 2026

Fast career growth but low pay and micromanagement

Analyst

Recommend

CEO approval

Business Outlook

Pros

Fast career progression and some really good people who know their job well

Cons

Low pay, management like to micro manage and will try to get out of everything giving a pay raise

Firstsource Solutions Response

2mo

Thank you for sharing your feedback and experience. We’re glad to hear that you value the fast career progression opportunities and the presence of knowledgeable and supportive colleagues within the organization. Experiences like these contribute significantly to professional growth and learning. Constructive feedback helps provide better insights into employee experiences and highlights areas where improvements can continue to be explored.

1.0

May 12, 2026

Good for beginners but lacks pay and career growth

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good for beginners and not really much of a bonus type on a long shot

Cons

Not really working out on pay and career basis.

Firstsource Solutions Response

2mo

Thank you for sharing your feedback and experience at Firstsource Solutions. We’re glad to hear that you found the organization to be a good place for beginners to gain experience and build foundational professional skills. Early career exposure and learning opportunities play an important role in employee growth.

1.0

Apr 21, 2026

Data entry pay

Data entry specialist

Recommend

CEO approval

Business Outlook

Pros

Easy work Flexible hours or shifts

Cons

Low pay Micro manage Extra numbers

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s good to hear that you find the work easy and appreciate the flexibility in shifts, which can support better work arrangements. Your concern regarding pay is noted; compensation is aligned with company standards and performance structure, but feedback like yours helps us understand employee expectations better. We also note your points on micromanagement and additional workload. While some workload variations may be driven by business requirements, ensuring balanced supervision and clear expectations can help improve the experience.

1.0

May 7, 2026

Friendly environment with flexibility, but management issues persist

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

flexibility, friendly, paid bi every other thursday

Cons

management, favoritism, misinformation from multiple higher ups and leads, increased workload without increase in pay, low pay, incentives but depends on call case

1.0

May 18, 2026

Toxic environment with unfair pay practices

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

2.0

Apr 7, 2026

basic

Recommend

CEO approval

Business Outlook

Pros

bad pay and bad incentives

Cons

good learning and good experience

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s good to hear that you value the learning opportunities and overall experience gained. Salary and incentive structures are aligned with company standards and performance framework

5.0

Apr 15, 2026

Fast paced with high growth potential

Associate

Recommend

CEO approval

Business Outlook

Pros

Great work life balance Supportive leadership Good pay Good IT team Wide database, global spanning various industries

Cons

No negative impacts from the company till now until 1 year

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the strong work-life balance, supportive leadership, good compensation, and efficient IT support. The wide global exposure across industries is also a significant advantage.

3.0

Apr 28, 2026

Glass door Survey

Process leader

Recommend

CEO approval

Business Outlook

Pros

Job stability Incentive driven process

Cons

No work life balance No fair pay policy Poor retention rate/effort to save

Firstsource Solutions Response

2mo

Thank you for sharing your detailed feedback. It’s good to note the positives around job stability and an incentive-driven structure, which can motivate performance and consistency. At the same time, concerns around work-life balance, pay fairness, and retention are important and highlight areas that need focused attention. Prioritizing retention of tenured talent, aligning compensation more closely with performance and workload, and enabling growth based on process knowledge and experience can significantly enhance engagement and long-term stability. We appreciate your constructive and well-rounded insights.

Viewing 7 - 9 of 568 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Systems Integration Developer

Remote

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Firstsource Solutions

Firstsource Solutions reviews about "pay"

Ratings by category

Ratings by demographic groups

Reviews by job title

Fast career growth but low pay and micromanagement

Good for beginners but lacks pay and career growth

Data entry pay

Friendly environment with flexibility, but management issues persist

Toxic environment with unfair pay practices

basic

Fast paced with high growth potential

Glass door Survey

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

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