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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews about "pay"

85% positive business outlook

Reviews by job title

568 reviews
1.0
Dec 24, 2025
Recommend
CEO approval
Business Outlook

Pros

It was good at the start you got free Sky TV, you got decent bonuses then the client Sky was taken over by Comcast from that day you had more and more work added on top without any extra pay. you where dealing with Broadband , telephone and television technical then rententions and billing, you also was finally moved to outbound sales trying to sell a dying product to customers (Satellite TV & Sky Glass) Who only got Sky Broadband so they can stream!!!

Cons

constant threats of redundancy and the fact that Comcast was allowed to run gun shot and ruin Sky with cutting it to core. they made all the staff redundant so they can use cheap labour in India and South Africa.

avatar
Firstsource Solutions Response
5mo
Thank you for taking the time to share your feedback, and for your service in Belfast. It’s good to hear the early experience felt positive, including the benefits and bonus opportunities at the time. We know the work can shift significantly when a client’s priorities, products or operating model changes, and when that happens, we aim to be clear about what’s changing and why, provide the right training, and make sure reward structures are understood and applied consistently. We recognise how unsettling it can feel when there’s uncertainty linked to demand. While we can’t always control commercial decisions, we can control how we communicate and how we support colleagues through change, and your feedback is something we take seriously and will share with the relevant teams.
1.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Team chats can be funny sometimes but not enough to make you want to stay

Cons

Low pay, high turnover (I seen management hire someone and fire them 2 weeks later cause they needed to let people go but made an excuse about it, they do this a lot), supervisors are very weird. And stalkerish) , also company turns up the volume on calls on purpose sometimes to the point you can’t breathe. OSHA needs to investigate this company

1.0
Feb 5, 2026

Awful

Recommend
CEO approval
Business Outlook

Pros

Get to Work from home

Cons

Poor pay Poor support Ever changing role

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Firstsource Solutions Response
5mo
Thank you for your feedback. Please note that remote work availability is aligned with business requirements and client needs.Evolving responsibilities are often driven by dynamic business needs; however, we aim to ensure employees are adequately supported during such transitions. We encourage you to please connect with your HR POC to discuss your specific concerns so they can be reviewed and addressed appropriately.
1.0
Dec 24, 2025

Stay away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work from home thats it

Cons

Low pay, hires anyone with a pulse creating massive skill vacuums and issues. Recently stole a week worth of pto from every employee Removed multiple holidays off the calendar when met with cost of living adjustment requests, gave fake promotions to employees, then purposefully waited 6-8 months so they fell in line with normal yearly increases so they could combine both into one insulting 2% increase

5.0
Dec 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Bi-weekly pay_: Employees appreciate the regular payment schedule. Flexible work arrangements_: Many Process Associates value the option to work from home. Good work culture_: Some employees praise the supportive work environment and opportunities for growth.

Cons

Low salary_: Many feel the pay is below industry standards. Poor management_: Some report feeling undervalued and unsupported by management. Limited benefits_: Some employees have expressed dissatisfaction with benefits, including health insurance and PTO.

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Firstsource Solutions Response
6mo
Thank you for sharing your detailed feedback. We’re pleased to know that you value the bi-weekly pay schedule, flexible work arrangements, and the positive, growth-oriented culture at Firstsource. It’s encouraging to hear that these aspects contribute to your overall work experience. These areas are periodically reviewed to ensure alignment with business priorities and employee expectations. We are continuously working to strengthen leadership engagement, enhance benefit structures, and recognize employee contributions more effectively.
2.0
Jan 16, 2026

UW

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Few benefits like leaves and pay

Cons

Many cons in this company

5.0
Nov 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Some great colleagues Growth and learning work life balance Perks and benefits Flexible hours

Cons

Less learning opportunities Micromanagement Cros training Less pay

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Firstsource Solutions Response
6mo
Thank you for taking the time to share your detailed feedback. It’s great to hear that you value the supportive colleagues, opportunities for growth, healthy work-life balance, and the flexibility and benefits the organization provides these are key aspects we aim to consistently maintain for all employees.
Viewing 13 - 15 of 568 Reviews

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