Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 133 reviews)); "Good work environment and Colleagues" ((in 125 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews about "pay"

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

568 reviews

4.0

Feb 10, 2026

Honest Review

Sr. associate

Recommend

CEO approval

Business Outlook

Pros

No work pressure Fun to work Easily achievable metrics Decent pay

Cons

Poor Workforce Management Politics Higher Management behaves unprofessional

Firstsource Solutions Response

5mo

Thank you for your feedback. We appreciate you highlighting the positive aspects of your experience, including the work environment and achievable metrics. We are continuously working to strengthen our management practices, enhance transparency, and ensure professionalism across all levels of the organization. We request you to please connect with the HR team so your specific concerns can be discussed and addressed appropriately.

2.0

Feb 27, 2026

Pay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It’s easy, some Managers are cool

Cons

The pay is low and could be better

1.0

Mar 19, 2026

Treat staff better

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My colleagues are about the only thing

Cons

Absolutely zero regard to employee's welfare, disabilities or mental health. Constant procedure changes. Unreasonable work hours lead to impossible work life balance. Treated as second class employees simply due to being contractors. HR looks for excuses to benefit themselves rather than genuinely looking out for their employees. Zero sick pay. If you have more than a few sicknesses in a year you have to promise 100% attendance for 6-12 months or you won't have "shown enough improvement." Because of no sick pay people will come into the office sick and it will spread fast. No benefits given for seniority. I've worked there 5 years and wasn't even thanked.

2.0

Mar 10, 2026

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote Flexible friendly Good Well orgranized

Cons

Pay is low Overworking Constant Bad leadership Constant changes

1.0

Mar 26, 2026

Avoid

Energy specialist

Recommend

CEO approval

Business Outlook

Pros

Working remotely - being paid monthly

Cons

No progression - carrying the team - no recognition - no pay increase or reward for excelling targets EVERYDAY

4.0

Mar 14, 2026

Good pay in Trichy location

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Good pay in Trichy location

Cons

Average salary try but company helps to learn more

Firstsource Solutions Response

3mo

Thank you for your feedback. We’re glad to know that you find the compensation competitive for the Trichy location and appreciate the learning opportunities provided by the company. Compensation structures are aligned with role requirements, location benchmarks, and individual experience, and are reviewed periodically.

5.0

Mar 23, 2026

Work experience at Firstsource

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Excellent management, Great culture, Excellent pay and benefits, and Fun work environment.

Cons

Need more team time off to bond with colleagues, and Need more fun activities.

Firstsource Solutions Response

3mo

Thank you for your positive feedback. We’re delighted to hear that you appreciate the management, culture, compensation and benefits, and the fun work environment. Creating opportunities for team engagement and collaboration is important to us, and we will continue to explore ways to enhance this experience. Thank you for your encouraging words we remain committed to continuously improving and striving to be among the best.

5.0

Mar 25, 2026

Great Place to grow and build a career

Us mortgage

Recommend

CEO approval

Business Outlook

Pros

Amazing supportive team with truly flexible remote work options

Cons

Low pay remaining all good

Viewing 10 - 12 of 568 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Patient Advocate Specialist

Customer Service Representative

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Firstsource Solutions

Firstsource Solutions reviews about "pay"

Ratings by category

Ratings by demographic groups

Reviews by job title

Honest Review

Pay

Treat staff better

Customer Service Representative

Avoid

Good pay in Trichy location

Work experience at Firstsource

Great Place to grow and build a career

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

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