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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews about "pay"

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Reviews by job title

568 reviews
1.0
Apr 18, 2025

Great company

Receuitment consultant
Recommend
CEO approval
Business Outlook

Pros

Staff are lovely and the job is really good

Cons

Pay is not great and payed less than what the call center are on

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Firstsource Solutions Response
1y
Thank you for sharing your feedback. We’re delighted to hear that you enjoy working with our lovely team and that you find the job rewarding. We are always reviewing how we can improve compensation and ensure our colleagues are fairly recognised for their contributions. We’re pleased that you feel supported by management; we strive to create an environment where everyone feels valued. Thank you again for your hard work and dedication, and we look forward to continuing to work with you.
4.0
Apr 16, 2025

Driving Success

Quality analyst
Recommend
CEO approval
Business Outlook

Pros

Supportive Work Environment: Firstsource offers a collaborative and inclusive culture, where teamwork is highly valued. Strong Leadership: Management is approachable and responsive, fostering a positive work environment.

Cons

After a promotion, employees appreciate the recognition of their hard work, though there is room for improvement in ensuring that pay raises consistently reflect their performance.

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Firstsource Solutions Response
1y
Thank you for your thoughtful and balanced feedback! We’re glad to hear that you value the supportive environment and strong leadership at Firstsource. Creating a collaborative, inclusive, and responsive workplace is something we continuously strive for, so it's great to see that reflected in your experience. We’ll continue working on strengthening these areas to ensure our employees feel both valued and empowered in their career journeys.
4.0
May 1, 2025

Review

Call center representative
Recommend
CEO approval
Business Outlook

Pros

Listening to employees with focus group discussions with HR

Cons

Low pay increase per year

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Firstsource Solutions Response
1y
We appreciate the feedback regarding compensation and understand that pay is a key factor in overall job satisfaction. As an organization, we regularly review our compensation structures to ensure they are competitive and aligned with market standards, internal equity, and organizational goals. While we may not always be able to match every expectation immediately, we are committed to ongoing dialogue, transparency, and continuous improvement.
4.0
May 10, 2025

Technically a job?

Performance coach
Recommend
CEO approval
Business Outlook

Pros

Pay and Working with a flexible schedule. Pay is competitive at 20.00 per hour and they were flexible when I was sick.

Cons

Workload and Communication-expecting everything but telling you nothing its seems like no one is on the same page.

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Firstsource Solutions Response
1y
Thank you for taking the time to share your experience. We're glad to hear you appreciate our flexibility and competitive pay as providing support to our Firstsourcers is important to us, especially in the area of work-life balance. We also recognize your concerns about communication and consistency. While it’s hard to know the full context behind your experience, we understand how frustrating it can feel when expectations aren’t clearly aligned. Feedback like yours is valuable and helps us when identifying areas where we can improve. We’re always working to create better clarity and support for our team members, and your input helps guide that effort. Thanks again for being a part of our team and sharing your thoughts.
1.0
Jun 25, 2025

Terrible company believe the bad reviews

Revenue cycle specialist
Recommend
CEO approval
Business Outlook

Pros

Only Remote work - that’s it

Cons

Low pay . Unrealistic expectations, no training , favoritism amongst management. No job security . No PTO - terrible communication.

5.0
Jun 3, 2025

Exciting Next Chapter: Embracing New Responsibilities & Growth

Team executive
Recommend
CEO approval
Business Outlook

Pros

Pros include pay increase, a higher job title and enhanced career growth opportunities, increased job satisfaction and motivation.

Cons

Cons include increased workload and the need to adapt to a new role. You also feel the pressure to meet targets mandated by management and clients.

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Firstsource Solutions Response
1y
“Thank you for taking the time to visit Glassdoor and congratulations on your growth within the organization. Your positive comments will fuel us to do more for the career development of our team members. Rest assured that management will continue to support your professional development through the learning programs that we have. Please feel free to take advantage of our courses to enhance your skills that will help you adapt to your new role. And remember, the open-door policy is alive! So, go ahead and join in all our hackathon programs.”
3.0
Apr 23, 2025

Low pay for the demand of work expected

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

It’s a good place to work because it is remote

Cons

Staff are overwhelmed cos the workload is crazy, the pay is low and the staff turnover is high making the other staff have loads of workload

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Firstsource Solutions Response
1y
Thank you for taking the time to share your feedback. We’re pleased to hear you valued the opportunity to work remotely with us. We take concerns about workload and wellbeing very seriously. In addition to regular reviews of resourcing, we offer free and confidential counselling support through our health benefits provider, as well as access to trained Mental Health First Aiders who are available to talk, both in person and remotely via video call. We remain committed to supporting our colleagues and creating a positive and sustainable working environment. Thank you again for your contribution during your time with us, and we wish you every success for the future.
5.0
Jun 27, 2025

Process Leader

Team leader
Recommend
CEO approval
Business Outlook

Pros

Good work culture and environment Great place to start and build a career Job security

Cons

Lesser pay compared to market standards not much employee benifits

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Firstsource Solutions Response
1y
Thank you for your valuable feedback! We’re glad to hear that you appreciate the work culture, environment, and the career-building opportunities at Firstsource. Job security and a positive workplace are key priorities for us, and it’s encouraging to know they’ve contributed to your experience. Salaries are aligned to company standards and structured around roles and experience. Similarly, benefits like transport and food provisions are designed based on business requirements.
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