Firstsource Solutions reviews about "pay"

Nothing as such it all depends on yourself

Long working hours low pay no work life balance

for the E.O.NNext smart meter technician booking campaign, I was moved to various teams, so i had to learn new call scripts, also there was a significant customer complaints.

There is always discrepancy in the pay and also no career growth

Salary increments can be modest compared to industry peers, especially at the entry and mid-levels. Some employees feel promotions don’t always bring adequate pay increases. The nature of BPO work (especially in voice processes) can be monotonous, with limited scope for creativity or skill development beyond communication and process adherence. Workload can spike significantly depending on client demands or service-level agreements, sometimes affecting work-life balance. While some locations report responsive HR teams, others mention delays or lack of clarity in addressing employee concerns. Compared to multinational competitors, Firstsource may offer fewer perks like bonuses, insurance options, or wellness programs.

Hours are usually US time based No proper contrac,t and terms and conditions are not explained properly

Very Low pay for employees

Almost every employee is overworked and massively underpaid. they will not take responsibility for any stress caused and will have you training for others whilst managing a full workload yourself.