GoCanvas reviews

3.4

57% would recommend to a friend

(148 total reviews)

Viyas Sundaram

75% approve of CEO

49% positive business outlook

GoCanvas has an employee rating of 3.4 out of 5 stars, based on 148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The GoCanvas employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

148 reviews
1.0
Aug 31, 2022

Chaos

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product is really strong. Benefits were good.

Cons

1. New people brought on to the executive/leadership team felt inexperienced. 2. Leadership treated employees as disposable -- and I felt kept in the dark. 3. As other reviews mentioned, the merger with Device Magic was a "partnership" but led to layoffs. Communication was never fully clear about the two teams. 4. Turnover felt high to me. 5. Gaslighting on the team, internally and on Glassdoor. Even the responses here sound passive aggressive ("Sorry to hear you couldn't handle the challenges of a fast-growing company" and/or "Working hard isn't for everyone, sounds like you burned out." Geez, no wonder turnover is high. Won't be shocked if the reply to my review sounds similar to this: "Sorry this company didn't meet your unrealistic expectations but weekly employee quizzes we force the team to complete indicate that some enjoy opaque silos. If this was a problem we wish you would have brought it to our attention where we would have promptly ignored the chance to self-reflect."

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GoCanvas Response
3y
Hey there, Thanks for taking the time to share your experience with the glassdoor community. I'm not sure how to respond to your review, authenticity and empathy are two of our core values, and they have been from the very beginning, so I'm going to lead with those. I am sorry for any of the occasions that my responses have read as passive-aggressive, that is sincerely not the intent. When responses seem to show the other side of the coin, the intent is not to invalidate the perspectives expressed, but to share with the Glassdoor community the full picture, so that they can make an informed decision about our culture and business. These reviews are looked over with the VP of People regularly and are discussed at the C-suite level as well as by the people team. I can assure you that many have sparked discussion and reflection. At the risk of playing into your artfully cheeky review (which I appreciated as #cheeky is a value of ours too) I want to say that we are happy with our current executive team - they are all experts in their own right, are backed by a stellar board, and are operating well as a team. If you felt kept in the dark I am certain it was unintentional, as we share our results and strategies with the whole team in allhands and the leaders are looped in on OKR meetings in addition to that. Anyhow, we do wish you all the best, and are sorry that you had a less than ideal experience with us.
2.0
Jan 18, 2022

Not what it used to be

Recommend
CEO approval
Business Outlook

Pros

- Unlimited PTO. For my department and team, it was always honored and respected. I never had any issues taking off the time I needed. - Permanent WFH. This was a pro for me since I dislike loud offices - Some amazing coworkers. I can say I've really made some lasting friendships here.

Cons

Pay attention to the other negative reviews on here. If several employees from various departments are all complaining about the same issues, then chances are, it's a serious problem that the company has not addressed. From my own personal experience, the direction of the company has turned into a haphazard mess from the days when everyone was in the office. Management today has no clue what it's doing and it feels like the blind leading the blind. There was a massive layoff in August 2020 and ever since then, much of the upper-level management abandoned this sinking ship, including the former CEO himself, in 2021. The R&D department, in particular, is suffering. Several top software engineers quit last year, which put a strain on all of the engineering teams. Constant team shifts and changes were made to try to accommodate the shortage of people, but this just led to burnout and a drop in team morale. Despite a few new hires, it didn't feel like the department was able to recover what it once had. Pay is also not competitive in the current market, so they can't hire top talent. Moreover, there are no efforts made to address unfair pay gaps for current employees with the same job title and similar years of experience. For a company that claims to value diversity, it certainly won't be reflected in your paycheck if you identify as a woman or a minority in tech. If you choose to bring this up with your manager and HR, expect to be shut down instantly and threatened with being let go. There is also the issue of lack of transparency and gaslighting by managers, SCRUM masters, etc. during your 1-on-1s. You will be kept in the dark on purpose and whatever you say during these meetings can and will be used against you. It became an incredibly toxic work environment in this regard, despite working remotely. It is a real shame as the other software engineers are great to work with, but management's attitude, lack of training opportunities, and low pay make it hard to justify staying long-term here.

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GoCanvas Response
4y
Hey there, thank you for taking the time to share your perspective with the Glassdoor community. It sounds as though you are rather disappointed and upset at the end of your GoCanvas journey, and I am genuinely sorry to see that. I sincerely wish you were as thorough in your communications regarding feedback and improvements whilst you were a team member, as you are in this review. This is the first I have heard of some of your concerns and I am no longer in a position to assist you in bettering your experience. It is clear that you were operating from inaccurate second hand information, and I wish you had reached out directly. I say that because any complaints are taken very seriously and thoroughly investigated, any suggestions of unfairness is looked into. The question of disparity in pay amongst teams came to my attention in 2021, I immediately conducted a compensation analysis and verified the data with HR leadership, seeking to rectify any disparity. However none was found, any differences in pay were a result of different levels of qualifications, of years of experience. On the occasions in the past where a similar analysis has shown a difference, action was taken and salaries raised to ensure fairness. I am also confused about a lack of transparency you feel you experienced. Company-wide Allhands occur every other week and each one covers updates from major departments as well as company results. As a software engineer, you were invited to Engineering Allhands and Scrum meetings such as, standups and retrospectives for your team. Futhermore, our C-suite all have an open door policy that the team takes advantage of weekly. I am sorry to hear that your GoCanvas journey was soured in the end, whether that be by relying on second hand infortmation, or not reaching out for help. I truly wish your experience had been different and wish you all the best in your career moving forwards.
2.0
Sep 2, 2020

A truly mixed bag

Recommend
CEO approval
Business Outlook

Pros

- The company has a few really great people left working there. Some of the most empathetic and caring individuals I've ever worked with, work there and are still there, trying to make it. - The company is trying to stay engaged with employees esp. through COVID by way of happy hours, weekly all-hands, trivia nights, etc. If it's available on zoom, they'll likely do it. - Several teams are still led by strong leaders and generally work hard, putting in the necessary work to be successful. I say *several* so finding the right team is key if you end up coming here now.

Cons

- PE acquisitions are generally a nightmare. This one that occurred by way of K1 started off fine, but in 2020 it quickly has destroyed a lot of what made the company great. As other reviewers have said, it's not what it used to be and the strong culture warriors either left or were let go. - Executive leadership is a joke. Several C-suiters have left this year and the remaining ones are questionable. It's a far cry from the leadership that once made this company great. No one is steering this ship. The board and the exec team are all white male (except one) so D&I at the leadership level is lacking. - The product team was decimated in the layoffs that happened in August. If you look at the company product page now on the website, half of that team is actually under marketing but they left them under product so it wouldn't look as bad. The business strategy arm was broken apart and it's all about the numbers - gotta stay cash flow positive! It's the only "rally cry" that they have left. In short, the company has stopped innovating and is putting all their cash into marketing the existing product. If you are an engineer, PM or a designer, this is not the place for you.

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GoCanvas Response
5y
Hi there, firstly thank you for your contributions to GoCanvas! If you were with us for the past few years you saw significant growth and considerable investment into our product, including the launch of 2-3 new offerings. We agree that developing new product offerings was a core strategy of the company over the past few years. We are proud of the products developed and the value they offer to our customers, and it is important now that we focus equally on marketing and sales to get those great products in the hands of the companies that can benefit from them. This also aligns with our rally cry, which is indeed about growth. All the while innovation continues, however, as our latest offering launched just this week, and I must say we are very excited about it and the continued great work of our product and engineering teams. You are absolutely right in your observation regarding keeping the team engaged! Ensuring our strong culture and the experience of belonging remains in a remote environment is important to us, and Zoom has been a wonderful tool to facilitate 'being together even as we are apart'. Thanks again for your contributions and all the best in your future endeavors.
Viewing 10 - 12 of 148 Reviews

Glassdoor has 152 GoCanvas reviews submitted anonymously by GoCanvas employees. Read employee reviews and ratings on Glassdoor to decide if GoCanvas is right for you.