Is H&R Block a good company to work for as a Customer Service Professional?

Customer Service Professional professionals working at H&R Block have rated their employer with 4.2 out of 5 stars in 69 Glassdoor reviews. This is a higher than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service Professional interview questions at H&R Block .

Does H&R Block pay Customer Service Professional employees well?

Customer Service Professional professionals rate their compensation and benefits at H&R Block with 1.5 out of 5 stars based on 69 anonymously submitted employee reviews. This is 66.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Professional salaries at H&R Block.

What are the top reviewed jobs at H&R Block?

Tax Associate (683) , Tax Professional (442) , Tax Preparer (377) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (152) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (91)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 447 reviews)); "I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 443 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 406 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 201 reviews)); "Great coworkers and corporate kept you very in the know" ((in 195 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 858 reviews)); "No benefits besides PTO and lack of full" ((in 258 reviews)); "Poor management and severely understaffed" ((in 250 reviews)); "Low salary and the grow expectations are limited." ((in 133 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 80 reviews))

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H&R Block

H&R Block Customer Service Professional reviews

4.2

99% would recommend to a friend

(69 total reviews)

Curtis Campbell

Not enough data to show CEO approval

84% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.0

Career opportunities

3.3

Work/Life balance

3.0

Culture & values

2.0

Senior management

1.5

Compensation and benefits

Customer Service Professional employees have rated H&R Block with 4.2 out of 5 stars, based on 69 company reviews on Glassdoor. This indicates that most Customer Service Professional professionals have an excellent working experience there. H&R Block is rated 22% above average by Customer Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

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Reviews by job title

69 reviews

4.0

Jan 26, 2015

Seasonal Employment

Customer service professional

Recommend

CEO approval

Business Outlook

Pros

Hours were flexible. Co-workers were friendly and helpful. Customer Satisfaction is the main goal.

Cons

Too bad it is only a seasonal job.

3.0

Jan 21, 2015

"Customer Service Professional" - Basically a Receptionist

Customer service professional

Recommend

CEO approval

Business Outlook

Pros

Great for gaining experience Great for those that want to work part time Awesome coworkers Great for high school age/ college students

Cons

You only make $8 an hour. The distance sucks. My position was basically just a receptionist, yet a lot of the required meetings were not targeted at the receptionists at all. The training was tedious and parts were unnecessary. Not many hours. They will hire about 2-5 receptionists for one office, so you'll only get about 10-25 hours a week. This is also a seasonal job - only through tax season. You may get 40 hours in the last couple of weeks there, during the busiest time, which is up until April 15th.

3.0

Dec 18, 2014

It was okay.

Customer service professional

Recommend

CEO approval

Business Outlook

Pros

You get your tax return done for free.

Cons

very low pay, even if you have experience.

Viewing 49 - 51 of 69 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Block Advisor Tax Advisor - Remote

Pre-Season Tax Professional

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H&R Block

H&R Block Customer Service Professional reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Seasonal Employment

"Customer Service Professional" - Basically a Receptionist

It was okay.

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