H&R Block Front Desk Agent reviews

3.9

82% would recommend to a friend

(170 total reviews)

Curtis Campbell

100% approve of CEO

77% positive business outlook

Front Desk Agent employees have rated H&R Block with 3.9 out of 5 stars, based on 170 company reviews on Glassdoor. This indicates that most Front Desk Agent professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Front Desk Agent professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

170 reviews
5.0
May 11, 2025

Great

Recommend
CEO approval
Business Outlook

Pros

Great environment to work for!

Cons

I don't have any cons to report.

5.0
May 5, 2025

It was nice

Recommend
CEO approval
Business Outlook

Pros

Easy, fun work. Great first job. Customers are friendly

Cons

During the slow times, it was hard to stay busy. Some tax pros would come into work sick and get the whole staff sick. Depending on which office you work in, sometimes the colleagues wouldn't get along or work as a team and would be so competitive that it would make the environment stressful. You also have to know your tax pros well to set them up with the right clients. There's nothing worse than having to put someone with a complicated return with a first-year tax pro because a more experienced tax pro is too booked.

Viewing 13 - 15 of 170 Reviews

Glassdoor has 8,692 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.