H&R Block Front Desk Agent reviews

3.9

82% would recommend to a friend

(170 total reviews)

Curtis Campbell

100% approve of CEO

77% positive business outlook

Front Desk Agent employees have rated H&R Block with 3.9 out of 5 stars, based on 170 company reviews on Glassdoor. This indicates that most Front Desk Agent professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Front Desk Agent professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

170 reviews
4.0
Jul 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Training was great. Felt prepared once I was left on my own. Co-workers are friendly and very helpful. Flexible hours.

Cons

It can get quite stressful during peak season. There were times when I was schedules alone at front, phone's going off and had a line of people at the same time. Sometimes will deal with difficult clients who will take their anger out on you, but that's just part of the job I guess.

avatar
H&R Block Response
11mo
Thank you for the review. We're happy to hear the training and team support helped you feel prepared and confident in your role. Your feedback about peak season challenges is appreciated and will be considered as we continue to improve staffing and support during high-volume periods.
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Glassdoor has 8,692 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.