H&R Block First Year Tax Professional/Customer Service Professional reviews

2.3

17% would recommend to a friend

(116 total reviews)

Curtis Campbell

Not enough data to show CEO approval

12% positive business outlook

First Year Tax Professional/Customer Service Professional employees have rated H&R Block with 2.3 out of 5 stars, based on 116 company reviews on Glassdoor. This indicates that most First Year Tax Professional/Customer Service Professional professionals have an average working experience there. H&R Block is rated 33% below average by First Year Tax Professional/Customer Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

116 reviews
4.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of resources and training available online for those who are self-motivated and want to expand their knowledge

Cons

No clear mentorship/supervision path as far as in office training and support goes on a day to day. You're on your own to forge the relationships you need for that

avatar
H&R Block Response
5d
Thank you for sharing your feedback. We’re glad you found value in the online training resources, and we appreciate your honest input about the need for stronger day‑to‑day mentorship. We’re always working to improve support and connection for our team.
1.0
Feb 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Able to utilize tax experience

Cons

Terrible pay Terrible training Unprofessional management and staff Unclear expectations for tax professional, wanting them to do administrative and janitorial work

Viewing 1 - 3 of 116 Reviews

Glassdoor has 8,692 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.