H&R Block reviews

3.8

71% would recommend to a friend

(7,082 total reviews)

Curtis Campbell

71% approve of CEO

60% positive business outlook

H&R Block has an employee rating of 3.8 out of 5 stars, based on 7,082 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&R Block employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

7K reviews
4.0
Jan 21, 2016

Branch Manager

Recommend
CEO approval
Business Outlook

Pros

Fun atmosphere, you get what you earn, no cap to commissions, days off easy to come by, great diversity training

Cons

Disconnect between corporate level and individual branch level, they don't seem to understand who they make their money off of, and they do not accept your input when you tell them your experience says something contrary to their plans. Became very difficult explaining prices to clients.

2.0
Dec 22, 2015
Recommend
CEO approval
Business Outlook

Pros

Good training Flexible hours Convenient locations Some nice staff

Cons

Some Senior Tax Professionals can be rude, obnoxious and unprofessional, they treat the CSP's like trash and undermine them in front of clients without hesitation! Surprised of the low pay, they have the nerve to pay CRAP especially since they make ALOT of MONEY from what the Tax Pros bring in from regular or new clients. H&R has a revolving door of employees policy and are desperate so they hire anybody, there is no loyalty!

3.0
Dec 29, 2014
Recommend
CEO approval
Business Outlook

Pros

You can choose your own hours, and get to keep up with your client base. You really get to help people save money and teach them healthy habits to prevent paying more in taxes and budgeting for the future year. That aspect is rewarding.

Cons

They are putting more and more responsibility on the office managers and tax pros. It is becoming more of a corporate retail environment focusing on revenue. That is important, but they just don't pay the office managers enough for all the new responsibility. They want to be "year round" but don't want to pay office staff for year round to make them valued, and their skill valued. My biggest issue is I have over performed, led my teams to double digit growth repeatedly, and have no career path. They are hiring District General Managers more from the outside and not valuing the team that has been serving them for years and years. It is a sad problem and they will lose my expertise leadership to another company. And I really do love my job and my clients! The only reason I can't give them a 5 is I really want growth path and opportunities. Very few full-time opportunities at this company as it is seasonal, and I have yet in my 10+ years see anyone that started as a tax pro move up past office leader/manager and it isn't because there are not people, GOOD , GREAT people that want to!

Viewing 28 - 30 of 7,082 Reviews

Glassdoor has 8,649 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.