H&R Block Client Service Representative/Receptionist reviews

3.9

86% would recommend to a friend

(461 total reviews)

Curtis Campbell

100% approve of CEO

73% positive business outlook

Client Service Representative/Receptionist employees have rated H&R Block with 3.9 out of 5 stars, based on 461 company reviews on Glassdoor. This indicates that most Client Service Representative/Receptionist professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Representative/Receptionist professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

461 reviews
3.0
Feb 21, 2011
Recommend
CEO approval
Business Outlook

Pros

If you work as a Client Service Professional, you can take the tax course in the fall for $20 which is a great resume builder

Cons

Very little pay, but that is to be expected for job. Tax Pro's will try to take advantage of your kindness and boss you around. CSP are there for the client and not the tax pros. Also, tax pro's are kind of lazy for only having to work 4 months of the year. They will act as if every client is theirs in the beginning, but as tax season progresses, they will all hide when walk-ins without appointments come in.

4.0
Aug 8, 2010
Recommend
CEO approval
Business Outlook

Pros

Fun, interesting and I learned a lot about taxes.

Cons

Some of the "old timers" are difficult to win over at first. But once you "prove" your worth then they are more friendly and helpful. There were 2 CSP's that were about to quit because of the returning tax pros.

3.0
Aug 2, 2010
Recommend
CEO approval
Business Outlook

Pros

*Great co-workers and immediate supervisor *In the neighborhood *Income taxes done for free *Learn the ins and outs of tax process *Looks good on the resume

Cons

*Senior management is unorganized and not competent *Always implementing new incentive programs and it's difficult to keep them straight *Lack of trust - they constantly call to check up that you are doing your job *Pay is awful!

Viewing 454 - 456 of 461 Reviews

Glassdoor has 8,680 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.