H&R Block reviews

3.8

73% would recommend to a friend

(617 total reviews)

Curtis Campbell

75% approve of CEO

62% positive business outlook

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617 reviews

Reviews about "Culture"

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1.0
Oct 17, 2015

Tax Associate

Recommend
CEO approval
Business Outlook

Pros

You will receive some experience preparing taxes. You will pay for your training and you'll pay, again out of your own pocket, for any IRS required certifications. The amount of aggravation that you'll go through will more than outweigh any benefit. You can get tax experience as an IRS/VITA volunteer.

Cons

It would take probably an hour or more to list them all. I'll give the basics: lousy pay, lousy management, a generally poor and cavalier attitude toward employees. The pay starts at $9/hour. Apparently it's been at this level for years. Most of the management people are an embarrassment. My manager looked like a homeless person and I dreaded having to let her interact with my customers. Some of your fellow employees are ok; some of them are awful. The worst ones are the ones who have worked with HRB for years, although not that many people stay that long. Most preparers are gone after 2 or 3 seasons, when they realize that the job is far more trouble than it's worth. Oh, and don't get caught up in that "bonus" malarkey that HRB people love to talk about. A typical bonus is in the low triple digits. I spent 2 years there. Then I studied and passed the IRS Enrolled Agent exam and now I work for myself. My coworkers and managers never will take the EA exam because they know they're too dumb to pass it.

3.0
Sep 16, 2015

Department really matters

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It is a fast paced environment and there are a lot of changes to keep the job challenging and interesting. There are a lot of opportunities to move around in the company, between field and corporate and within corporate.

Cons

Depending on what department you are in will really drive the type of experience you have there. The culture varies greatly throughout the company. If you get into an area with a bad culture, it is hard to get out without resigning or being asked to leave the company.

3.0
Aug 31, 2015
Recommend
CEO approval
Business Outlook

Pros

-Upper management has a clear vision, company struggled with this in the 00's - Opportunities for advancement. I started as a seasonal call center employee and was elevated to a career track position within 1 year. - Atmosphere is positive since so many employees started in the call center or retail tax offices which requires a friendly and tactful disposition. - More diverse and open minded than average for companies in the KC metro, many women and gay men in leadership positions. Not overtly Republican in atmosphere like many small KS and MO offices.

Cons

- I didn't have an exit interview, or any contact with HR, which seems really weird after 3 years of employment. - Corporate culture is still very old-school in many ways, struggling to attract millennials. Creativity and self expression are only tolerated on the IT and customer service floors. If you work in Finance, or anywhere near the top of the building be sure to act composed and professional at all times. - Education and Development opportunities are minimal if you aren't in IT/Software Dev. No job rotation programs, leadership talks about training, but when I asked to take an SQL course or other analyst skills each year I was told that there was no budget. - Long parts of the year where I had no work to do, but since I was hourly, had to be in the office appearing to be busy. I really wish I could have done a job rotation instead of surfing the internet for 2 months.

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