Is H&R Block a good company to work for as a Client Services Professional and Receptionist?

Client Services Professional and Receptionist professionals working at H&R Block have rated their employer with 4.8 out of 5 stars in 62 Glassdoor reviews. This is a higher than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Services Professional and Receptionist Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Services Professional and Receptionist interview questions at H&R Block .

What are the top reviewed jobs at H&R Block?

Tax Associate (682) , Tax Professional (442) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (151) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 446 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 439 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 408 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 215 reviews)); "Great coworkers and corporate kept you very in the know" ((in 195 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 872 reviews)); "Poor management and severely understaffed" ((in 255 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 246 reviews)); "Low salary and the grow expectations are limited." ((in 130 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 81 reviews))

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H&R Block

H&R Block Client Services Professional and Receptionist reviews

4.8

94% would recommend to a friend

(62 total reviews)

Curtis Campbell

Not enough data to show CEO approval

49% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.8

Culture & values

4.8

Work/Life balance

4.0

Senior management

4.0

Career opportunities

3.1

Compensation and benefits

Client Service Professional (Receptionist) employees have rated H&R Block with 4.8 out of 5 stars, based on 62 company reviews on Glassdoor. This indicates that most Client Service Professional (Receptionist) professionals have an excellent working experience there. H&R Block is rated 40% above average by Client Service Professional (Receptionist) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

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Reviews by job title

62 reviews

3.0

Feb 21, 2011

Very little pay for work. Tax Pro's often think you are their personal assistant, and abuse your kindness.

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

If you work as a Client Service Professional, you can take the tax course in the fall for $20 which is a great resume builder

Cons

Very little pay, but that is to be expected for job. Tax Pro's will try to take advantage of your kindness and boss you around. CSP are there for the client and not the tax pros. Also, tax pro's are kind of lazy for only having to work 4 months of the year. They will act as if every client is theirs in the beginning, but as tax season progresses, they will all hide when walk-ins without appointments come in.

4.0

Aug 8, 2010

Fun place to work

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

Fun, interesting and I learned a lot about taxes.

Cons

Some of the "old timers" are difficult to win over at first. But once you "prove" your worth then they are more friendly and helpful. There were 2 CSP's that were about to quit because of the returning tax pros.

3.0

Aug 2, 2010

Great co-workers and office atmosphere, but poor senior level management and pay

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

*Great co-workers and immediate supervisor *In the neighborhood *Income taxes done for free *Learn the ins and outs of tax process *Looks good on the resume

Cons

*Senior management is unorganized and not competent *Always implementing new incentive programs and it's difficult to keep them straight *Lack of trust - they constantly call to check up that you are doing your job *Pay is awful!

Viewing 55 - 57 of 62 Reviews

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H&R Block

H&R Block Client Services Professional and Receptionist reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Very little pay for work. Tax Pro's often think you are their personal assistant, and abuse your kindness.

Fun place to work

Great co-workers and office atmosphere, but poor senior level management and pay

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