H&R Block reviews about "upper management"

The lack of communication amongst management team. There seems to be chaos and that may simply be the lack of training the the upper management displays.

First year tax pro compensation is bad. Initial training was lacking. Be prepared to deal with irate clients. Upper management only cares about the numbers. They give you a goal and push you hard to reach your goal.

Stupid marketing ploys, having to bug customers on the phone to set appointments, rude and misguided upper management who doesn't even know how to prepare taxes.

Unrealistic marketing expectations, unwilling to stick to a plan, constant changes, compensation is terrible! Not paying people what they are worth. Too much has been taken away from employees and there seems to be low morale because there is a disconnect between the people on the ground and the people in the ivory towers.

Pay is not great and gets worse every year. My store had a first year tax preparer as manager this season (she did a great job but was unhealthily stressed) because the TP's with 15+ years of experience refused the position because it pays so poorly for all the stress and work required. IF you meet the store goal you get a bonus but no additional hourly pay beyond your base TP rate for the season. Training was rushed and not comprehensive for support staff. Lots of corporate runaround and requirements that are superfluous and waste a lot of time at the store level. Upper management (district particularly) were subpar and I really disliked the competitive and negative management styles. Just generally not the most appealing organizational culture.

The pay is at minimum wage. In my office nights are slow and therefore a client base cannot be established to give you a decent salary. Marketing has been over the top and for the hours (40 or more) the return on clients is almost non existent (6 total not even necessarily for the office you represent). Upper management is clueless. Even if the Upper take the "basic class" it is still not working in a retail office.Class is just potential employees learning.

Upper management need not to have a deaf ear to what is actually going on in the offices

The pay for employees is Horrible. The price they charge clients is outrageous . These Taxes Pro's work very hard, and upper Management wants them to push for more, but don't give them very much of an incentive. Its a joke!!!

Too many layers of Leadership. There is a lot of red tape to get things done....such as performance manage your associates. There was never a great structure in place for personal development....especially of associates on the front line.