H&R Block reviews about "upper management"

Lack of upper management. You had to constantly problem solved and deal with irate clients when the manager would shy away. Also didn't get paid enough for all of the work they expected you to.

The company only offers seasonal work. Only people that are permanent are upper management

Upper management started to micromanage. Forced to make so many calls to clients it starts to feel like we are harassing them and most don'e like it. A lot of clients leave dissatisfied because of pricing and the office gets heat because of the client loss. I was hired early on but yet was not notified of training until two days beforehand. Training was more about how I should act with a customer and less about office duties and the program we use.

Big Influence from upper management

The first year isn't very profitable. The pay scale is minimum wage, with the promise that at the end of the season, you'll earn a bonus depending on how many clients and product sales you had. For the first year tax associate, it is basically impossible to earn a bonus. The upper management changes frequently for the Midwest region, so chain of command can be a bit confusing. Also, good customer service frequently relies on the receptionists to adequately communicate that there's been a drop-off, or a call came in for a particular tax pro, and sometimes it fails because most of them don't have any tax knowledge at all.

There is the appearance of a ceiling for moving into upper management from within the company.

The company claims to be client-focused, but much of upper management are unable to relate to the a typical client. Being unable to relate makes it difficult to the client's needs. After nearly six years, I was seeing the same problems that became the "elephant in the room."

Managers hired without prior tax experience lack understanding of tax laws and regulations. Petty fighting between some office managers and stealing clients from other locations. Some times issues with balancing office support needs with prior projections from corporate locations. Call Center schedule clients when tax professional is not scheduled. If hours need to be cut the "computer" will cut hours even when a client is already schedule. Heavy sales push from upper management to push products the clients do not need.

Worked many dead hours to cover the shift because we had no CSP in our office. Retail managers who was hired for marketing had done nothing much for our area marketing. I have increased the revenue, clients numbers, higher NPS & product attachment and reached EA after my third season. I was told that my pay next year would be lower than my first year's wage. Remind you all, your wages - commision = comission after the tax season. Being a hard worker at H&R Block does not mean anything to the upper management.