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      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,012 total reviews)
      avatar

      Venkatesh Korla

      71% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      5K reviews
      1.0
      Jun 12, 2015

      Awful place to work

      Customer loyalty agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      None at all, apart from a good team.

      Cons

      Everything. They expect you to work 10 hours a day on the Talk Talk campaign, taking abuse off customers and still expecting to sell. If u don't sell you get warnings. Stupid hours, they expect you to work Xmas day, boxing day, New year's day!! Luckily I got finished and lasted 3 months. Awful manager and awful working environment.

      1.0
      Oct 27, 2022

      Avoid at all costs

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home Easy job to get

      Cons

      Low pay Horrible hours Good luck booking a holiday No support or employee wellbeing Last minute schedules Non existant management Lack of communication

      avatar
      HGS Response
      3y
      Thank you for writing a review. The things you've described here are concerning to us and we want to take this opportunity to learn more. If you'd be comfortable with it, we encourage you to connect with us at talk2us@teamhgs.com.
      3.0
      Nov 17, 2017

      Min Wage Job, Not Min Wage Duties

      Csr1
      Recommend
      CEO approval
      Business Outlook

      Pros

      I cant think of any good reason to work here, depending on the program the incentives can be decent.

      Cons

      Pretty much everything, you are a 3rd party vendor if you worked for their vendors directly you would make 40-50% more per hour doing the same job with better benefits, if you aren't in management you are expendable beyond belief. Near impossible to move up even with management experience at previous call centers, very much a who knows who environment.

      Viewing 478 - 480 of 5,012 Reviews
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      ReviewsHGS reviews

      Glassdoor has 5,273 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.