HGS reviews

3.3

54% would recommend to a friend

(5,012 total reviews)
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Venkatesh Korla

71% approve of CEO

51% positive business outlook

HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews
1.0
Nov 23, 2022

JUST DONT'T

Recommend
CEO approval
Business Outlook

Pros

people that you get to no in training

Cons

JUST EVERYTHING, once youve done a weeks training they say there will be support but NOTHING, left on your own COMPLETELY. The only contact you have with anyone is through something called Webex - completely Zombiefied - just no one there unless your showing that your not on a call. You cannot take any annual leave or days off at all - just not allowed even though your entitled to holiday its a no no, out of my training group of 14 i think theres about 4 people left but looking to leave when a new job comes available, YOU WILL be expected to work weekends, bank holiday, xmas, new year the lot at standard rate. To say its working for Legal Aid at min wage - £9.50 is a joke, back to back calls - no chance to breathe - dont do it to yourself - youl be very lonely and you never no from 1 day to the next whos the Manager thats on - no one answers emails no one to call - the training doesnt cover you for what is expected youl be thrown in at the deep end and left to it. NEVER EVER AGAIN - you will be mentally and pysically drained and left with anxiety. dont want to even give 1 star but have no option

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HGS Response
3y
Thank you for writing a review. The things you've described here are concerning to us and we want to take this opportunity to learn more. If you'd be comfortable with it, we encourage you to connect with us at talk2us@teamhgs.com.
1.0
Nov 15, 2019

The Bronx

Recommend
CEO approval
Business Outlook

Pros

Free water and toilet paper

Cons

They hired me as a Manager and I had to deal with some rude youngsters within the team. I told them one day to lower down the voice as they were disturbing and the cheeky brats defied my authority. One girl shouted at me like if I was her majordomo. I asked for her dismissal and nothing was done. On the contrary they took me to a meeting room and my line manager asked me to apologise to this people. Horrible horrible. Avoid for the sake of your health. It's a depressive place full of very common people. Dirty tactics and low morale. The clients they work with put the money down for the campaigns and then they no longer care about HGS. No HR. No processes in place. They recruit anyone who wears a pair of trousers and a shirt. It's a place for local people to get some money every 2 weeks. Forget about the big brands they work with. The people they employ is not up to the standard. Poorly managed company. If you are good and you have a good experience avoid this place at all costs. For the sake of your health.

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HGS Response
6y
Hi, thanks for your review. Your feedback is valuable to us. We would like to hear more about your experience to understand how we can make things better here. Please write to us at Talk2us@teamhgs.com
1.0
Mar 23, 2018
Recommend
CEO approval
Business Outlook

Pros

It paid money. Just quite badly.

Cons

Pay was poor. Six years on a pay freeze. Managers were rude and complained about my disability affecting my work. I felt pushed out. No harm department to complain to. No place to grow as an employee or grow skills.

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HGS Response
8y
Hi, we hear you and would like to apologize that you had such an unpleasant experience at HGS. Your feedback concerns us. We do not want any of our employees to feel undervalued.We would like to learn more about this and will see how we can make things better for our employees. Kindly leave a note to us at talk2us@teamhgs.com
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Glassdoor has 5,273 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.