Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good people and teams mates." ((in 132 reviews)); "Work environment is good and friendly" ((in 129 reviews)); "Good training and very supportive for career development" ((in 104 reviews)); "good working environment and work satisfaction" ((in 92 reviews)); "Good work culture and seniors support" ((in 86 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 436 reviews)); "Poor management and will not appreciate hard work" ((in 223 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 198 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

69% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

2.0

Jun 21, 2015

Its a poor long term option

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You learn alot. Its a great place to get hired with no experience in the field.

Cons

Employees are super immature. Management nit picks. The work makes you miserable. Its very repetitive and exhausting. Floor support talks down to the csr's instead of helping them. Team Leaders gossip and laugh loudly throughout the day yet talk down to people who are conversating with their podmate.

1.0

Sep 25, 2023

Talked the talk, refused to walk the walk

Hgs customer service advisor

Recommend

CEO approval

Business Outlook

Pros

I was able to wfh during the pandemic. My coworkers were amazing human beings. Many opportunities under their umbrella.

Cons

Pay was not standard or comparable to other companies in this area. Inadequate technology/equipment supplied to wfh. So many inconsistencies in how policies were enforced. Constantly forced to use personal time to sign in on all systems and not paid for that time, often adding a few hours worked weekly unpaid. Assigned additional tasks to help train new coworkers/work special projects for my clients and HGS without compensation. Little to no training for working on new systems or under new policies.

HGS Response

2y

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

1.0

Jan 5, 2023

Toxic

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very little, other than working from home, I’m already tired of it.

Cons

Lack of communication, poor management and unrealistic expectations. You can easily be replaced just as quickly as you were hired.

HGS Response

3y

Hi! We are extremely sorry to hear about your unpleasant experience at HGS. We would like to learn more to make things better. Kindly write to us at Talk2us@teamhgs.com

Viewing 7 - 9 of 5,007 Reviews

Top companies for "Compensation and Benefits" near you

Concentrix

3.6★Compensation & Benefits

Booz Allen Hamilton

3.7★Compensation & Benefits

Hewlett Packard Enterprise | HPE

3.6★Compensation & Benefits

Visa Inc.

3.9★Compensation & Benefits

Jobs at HGS

MNC COMPANY IS HIRING -DAY SHIFT

Trainee Process Consultant

HGS

HGS reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Its a poor long term option

Talked the talk, refused to walk the walk

Toxic

Top companies for "Compensation and Benefits" near you

Jobs at HGS

HGS reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Company ratings over time

HGS reviews FAQs

Jobs at HGS