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      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,007 total reviews)
      avatar

      Venkatesh Korla

      69% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      5K reviews
      1.0
      May 1, 2021

      DO NOT WORK FOR THEM

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay-but is based off what training you have

      Cons

      - Management is a mess, run by people who have no clue what they're doing - One boss will tell you one thing, another boss will tell you something different -Cannot tell you the amount of times Ive been lied to. -Training i received was rushed, unprofessional, and only educated me in certain areas

      avatar
      HGS Response
      5y
      Thank you for taking the time to offer your feedback. We are very proud of our industry-leading training that sets our agents up for a life of opportunities with future-proof and transferable skills. We are focused on offering the very best support to our employees, so we are disappointed to hear about your experience. We would like to continue this conversation with you to help us improve, and for this reason, your feedback is extremely important. Please connect with us at talk2us@teamhgs.com if you’d like to speak further about your concerns.
      1.0
      Apr 5, 2021

      Don't recommend

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home great training other employees are nice

      Cons

      Equipment sucks. No help or support after training. Extremely fast paced and stressful, especially when there is very little support available. Literally after training, you are put on the phones with no coaching or shadowing. If you ask a question, oftentimes nobody answers, leading to call escalations. After training, it was 2 weeks before I had any feedback with my team lead. Equipment is sub standard, and when something doesn't work correctly, they blame YOUR internet, and force you off with no pay. Out of my training class of 17, only 4 made it past week 3 after training. Not worth it for $11/hr.

      avatar
      HGS Response
      5y
      Thank you for taking the time to offer your feedback. As you mention, we are very proud of our industry-leading training that sets our agents up for a life of opportunities with future-proof and transferable skills. We are focused on offering the very best support to our employees, so we are disappointed to hear about your experience. We would like to continue this conversation with you to help us improve, and for this reason, your feedback is extremely important. Please connect with us at talk2us@teamhgs.com if you’d like to speak further about your concerns.
      3.0
      Dec 3, 2019

      I'm not going to say it's horrible, but I'm not going to say it's the best job in the world.

      Healthcare customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid five or six week training, friendly environment. Paid Time Off. Some benefits. Schedule- you don't have to work during the weekend. There are not any sales goals. Co-workers are really great at planning potlucks. They give recognition for the little things.

      Cons

      Bathrooms are always gross. Attendance during training is somewhat strict. Training goes by fast, so always ask questions if you have a question. If you work here for a while, the job itself can start to feel like it is monotonous and well, kind of boring, because you're just taking calls. There are two locations and they're both on the far east side. They schedule your breaks and lunches. Compliance personnel will check to see if your badge is visible and if you're wearing it. As with any employer in El Paso, there is drama and favoritism.

      avatar
      HGS Response
      6y
      Thank you for taking the time to offer your feedback. We are sorry that the Contact Center industry and your HGS experience did not meet your expectations. We are focused on offering the very best support to our employees and take your feedback seriously; it will help us to improve the HGS experience for all of our employees. We would like to continue this conversation with you from a local site level. Please connect with us at talk2us@teamhgs.com so we can further address your comments.
      Viewing 13 - 15 of 5,007 Reviews
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      Glassdoor has 5,268 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.