Is HGS a good company to work for as a Operations Manager?

Operations Manager professionals working at HGS have rated their employer with 2.6 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of HGS employees being 3.3 out of 5 stars. Search open Operations Manager Jobs at HGS now and start preparing for your job interview by browsing frequently asked Operations Manager interview questions at HGS .

Does HGS pay Operations Manager employees well?

Operations Manager professionals rate their compensation and benefits at HGS with 1.5 out of 5 stars based on 19 anonymously submitted employee reviews. This is 63.6% worse than the company average rating for salary and benefits. Find out more about Operations Manager salaries at HGS.

How happy are Operations Manager professionals working at HGS?

10% of Operations Manager employees at HGS would recommend their employer to a friend. This rating has decreased by 83% in the past 12 months. Operations Manager professionals have also rated HGS with a 2.3 rating for work-life-balance, 4.9 rating for diversity and inclusion, 4.0 rating for culture and values and 2.3 rating for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service (59) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Remote work and work from home" ((in 208 reviews)); "Good work environment and flexible" ((in 138 reviews)); "if you want exp iin call centre work here... people are great they offer food too lol" ((in 132 reviews)); "very good environment and everything is good" ((in 132 reviews)); "Good training and very supportive for career development" ((in 110 reviews))

What are the cons of working at HGS according to real employee reviews?

"Salary is very low for my designation and workings hours is too long to in & out" ((in 452 reviews)); "Poor management and will not appreciate hard work" ((in 215 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 202 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 29 reviews))

HGS Operations Manager reviews

2.6

10% would recommend to a friend

(19 total reviews)

Venkatesh Korla

Not enough data to show CEO approval

10% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Manager, Operations employees have rated HGS with 2.6 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Manager, Operations professionals have an average working experience there. HGS is rated 32% below average by Manager, Operations professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

19 reviews

4.0

Sep 17, 2020

Good Company

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Culture, Career Advancement and Development

Cons

Work life balance is difficult due to hours of operation

HGS Response

5y

Hi, thank you for your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us. As you mention, we are very proud of our inclusivity, which typifies our global organization. We do understand our schedules can sometimes be challenging and your feedback helps us to highlight and discuss ways we can work on employee concerns. HGS USA is always striving to develop the members of our team and increase their client and systems knowledge. We want our people to learn and grow together. Thank you for sharing your talents with HGS USA.

3.0

Jun 27, 2019

Assistant Manager - Operations

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Management, Environment, Training and Development

Cons

Growth, Compensation and Benefits,

HGS Response

7y

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

4.0

Jan 2, 2019

14.5 Years of experience in call center operation management

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Growth opportunities are huge here.

Cons

It’s purely people management job & managing attrition was biggest challenge. But have cracked it.

HGS Response

7y

Hi,thank you for your review. At HGS we believe in providing equal growth opportunities to all our employees and we are glad that you see the value in it as well. We wish you all the best:)

Viewing 16 - 18 of 19 Reviews

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HGS Operations Manager reviews

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Good Company

Assistant Manager - Operations

14.5 Years of experience in call center operation management

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