Is HGS a good company to work for as a Operations Manager?

Operations Manager professionals working at HGS have rated their employer with 2.6 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of HGS employees being 3.3 out of 5 stars. Search open Operations Manager Jobs at HGS now and start preparing for your job interview by browsing frequently asked Operations Manager interview questions at HGS .

Does HGS pay Operations Manager employees well?

Operations Manager professionals rate their compensation and benefits at HGS with 1.5 out of 5 stars based on 19 anonymously submitted employee reviews. This is 63.6% worse than the company average rating for salary and benefits. Find out more about Operations Manager salaries at HGS.

How happy are Operations Manager professionals working at HGS?

10% of Operations Manager employees at HGS would recommend their employer to a friend. This rating has decreased by 83% in the past 12 months. Operations Manager professionals have also rated HGS with a 2.3 rating for work-life-balance, 4.9 rating for diversity and inclusion, 4.0 rating for culture and values and 2.3 rating for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service (59) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 204 reviews)); "Work environment is good and friendly" ((in 134 reviews)); "It’s flexible people are friendly and helpful" ((in 132 reviews)); "Friendly nature good environment better place to work" ((in 132 reviews)); "Good training and very supportive for career development" ((in 103 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 448 reviews)); "Poor management and will not appreciate hard work" ((in 223 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 208 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 26 reviews))

HGS Operations Manager reviews

2.6

10% would recommend to a friend

(19 total reviews)

Venkatesh Korla

Not enough data to show CEO approval

10% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.0

Culture & values

2.3

Work/Life balance

2.3

Senior management

2.3

Career opportunities

1.5

Compensation and benefits

Manager, Operations employees have rated HGS with 2.6 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Manager, Operations professionals have an average working experience there. HGS is rated 32% below average by Manager, Operations professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

19 reviews

2.0

Feb 9, 2026

Compensation

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Good teams of people to work with,

Cons

Compensation for time and work type.

HGS Response

4mo

Thank you for sharing your experience and for your 10 years with HGS. We’re happy to hear you enjoy working with your team and appreciate your feedback. For any questions or further discussion, please contact us at Talk2us@teamhgs.com.

4.0

Jun 16, 2024

Varied work

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Autonomy to operate independently and work

Cons

can be lots of meetings on a daily basis

HGS Response

2y

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

5.0

Jun 4, 2024

11 year Employee, amazing group of People.

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Employees are encouraged to grow and develop their skills. Highly recommended if you like to provide great customer Service.

Cons

If you enjoy an office environment, it’s strictly work at home.

HGS Response

2y

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Viewing 1 - 3 of 19 Reviews

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HGS Operations Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Compensation

Varied work

11 year Employee, amazing group of People.

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